Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular Activities
Volunteer Experience
Phone - Number
Timeline
Generic

Phaedra Hickman

Topeka

Summary

Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Jose Peppers. Proven ability to enhance dining experiences and resolve conflicts effectively. Skilled in food safety compliance and first aid, consistently maintaining high standards in fast-paced environments while fostering positive relationships with customers and colleagues.

Overview

1
1
year of professional experience

Work History

Waitress

Jose Peppers
Topeka
06.2025 - Current
  • Provided thoughts on improvement and growth
  • This task allowed me to manage conflicts
  • Took customer orders accurately and efficiently for diverse menu items.
  • Provided exceptional service to enhance customer dining experience.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness and organization of dining area and tables.
  • Handled cash and processed payments with attention to detail.
  • Assisted in training new staff on service protocols and menu knowledge.
  • Managed customer inquiries and resolved issues promptly and courteously.
  • Supported promotional events by setting up special displays and menus.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.

Lifeguard

Abilene Parks and Rec
Abilene
05.2024 - 08.2024
  • Monitored pool areas for safety and compliance with regulations.
  • Provided first aid and emergency response during incidents.
  • Enforced facility rules to maintain a safe swimming environment.
  • Assisted in conducting swim tests and evaluations for patrons.
  • Educated guests on water safety practices and guidelines.
  • Collaborated with team members to ensure smooth operations during shifts.
  • Maintained cleanliness of pool facilities and equipment regularly.

Worker

Whataburger Fast Food Restaurant
Raymore
  • Prepared food items according to standardized recipes and safety guidelines.
  • Operated kitchen equipment including fryers, grills, and toasters efficiently.
  • Maintained cleanliness of work areas and adhered to health standards consistently.
  • Assisted customers with orders and addressed inquiries in a friendly manner.
  • Collaborated with team members to ensure timely service during peak hours.
  • Stocked supplies and organized inventory for smooth kitchen operations daily.
  • Trained new employees on operational procedures and customer service techniques.
  • Monitored food quality and freshness, discarding expired or damaged items promptly.
  • Communicated regularly with supervisors regarding progress of projects and completed tasks.

Volunteer

Gladstone
  • Provided necessities and warmth
  • I have been driven to help those around me
  • Collaborated with a multidisciplinary team to develop treatment plans for peers

Photographer

HOSA
  • Captured high-quality images for HOSA events and promotional materials.
  • Edited photographs using Adobe Creative Suite to enhance visual appeal.
  • Collaborated with team members to plan and execute photo shoots effectively.
  • Organized digital assets for easy retrieval and sharing among colleagues.
  • Assisted in setting up lighting and equipment for various photography sessions.
  • Communicated with clients to understand their vision and expectations clearly.
  • Managed social media content by posting engaging images from events.
  • Maintained photography equipment to ensure optimal performance during shoots.
  • Photographed special events, parties, and portraits.
  • Edit photos using Adobe Photoshop and other software applications.

Education

Salina Area Technical College
01.2025

High School -

Abilene High School
01.2025

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • First aid certification
  • Time management
  • Food safety compliance
  • Hospitality and accommodation
  • Dining area maintenance
  • Special event coordination

Accomplishments

  • Varsity letter for Cross Country, 09/01/23
  • Worker of the Month at Whataburger, 05/01/22
  • CPR Certified, 06/01/24
  • LEAD Center student, 08/01/22
  • Four time 5K medalist (GONR), 2016, 2017, 2018, 2019
  • Sticker Up leader, Not Provided

Extracurricular Activities

Cross Country Running Sport, Varsity runner worked with my team to state, Found determination through consistency, Through Raymore Peculiar High School and Abilene Kansas High School HOSA, Photographed in the medical field, Completed this by coordinating tasks, Conducted individual and family counseling

Volunteer Experience

Less Fortunate Volunteer Work, Not Provided, Gladstone, MO, Not Provided, Provided necessities and warmth, Driven to help those around me, Collaborated with a multidisciplinary team to develop treatment plans for peers

Phone - Number

(816)-786-4619

Timeline

Waitress

Jose Peppers
06.2025 - Current

Lifeguard

Abilene Parks and Rec
05.2024 - 08.2024

Worker

Whataburger Fast Food Restaurant

Volunteer

Photographer

HOSA

Salina Area Technical College

High School -

Abilene High School

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