Phaedra Huebner
San Diego,CA
Summary
Experienced and highly organized professional in customer service, jewelry sales, Ecommerce, logistics, property, and vacation rental management. Exceptional communicator with problem-solving skills. Accomplished project manager with the ability to establish and maintain strong relationships with customers and vendors. Personable administrative professional dedicated to cultivating positive client, staff and management connections.
Overview
17
17
years of professional experience
Work History
Fine Jewelry and Engagement Ring Sales
Diamond Boutique
Del Mar , CA
2017.05 - 2024.03
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Advised clients on diamond and jewelry selections using extensive product knowledge.
- Achieved consistent success in meeting and surpassing monthly sales goals.
- Managed custom sales orders, handled jewelry repair intake, and processed sales transactions.
- Verified accuracy of invoices, shipping documents, and other paperwork associated with sales transactions.
- Advised customers on proper care of fine jewelry pieces.
- Performed daily opening and closing procedures according to company standards.
Reservations Agent & Property Manager
Capital Asset Management
Carlsbad , CA
2013.10 - 2016.11
- Promptly answered incoming calls from potential customers with a friendly and professional demeanor.
- Responded promptly and accurately to guest inquiries about services, checkout times, and local community information.
- Oversaw the operations of housekeeping and maintenance teams, guaranteeing spotless units for efficient guest check-ins.
- Maintained consistency by reconciling expected and actual arrivals every day.
- Reviewed guest information and payment options for accuracy and completeness.
- Achieved efficient and effective resolution of customer complaints through the application of problem-solving skills.
- Provided exceptional customer service by actively engaging with customers, listening effectively, and utilizing strong interpersonal skills.
Logistics & Facilities Manager
Evofem Inc., Cosmederm Bioscience
La Jolla , CA
2010.04 - 2013.10
- Greeted and assisted visitors with high energy and positivity.
- Operated and managed Evofem and Cosmederm's online stores with Nexternal Software.
- Managed logistics of domestic and international order shipments utilizing USPS, FedEx, and UPS.
- Efficiently secured and managed warehouse space by researching viable options, negotiating favorable lease terms, and ensuring regular payment of rent.
- Planned facility upgrades and negotiated pricing with vendors for renovations and repairs.
- Coordinated various department activities, including meetings, conferences, and travel arrangements.
Property Manager
Capital Asset Management
Carlsbad , CA
2007.01 - 2010.04
- Managed a fast-paced, transitional 34-unit apartment complex as an onsite manager.
- Advertised, presented, and rented available units while managing lease documentation, deposits, and rental payments.
- Managed and coordinated maintenance and vendor services for turnovers, property repairs, and preservation.
- Delivered notifications for actions like 3-day, water shut-off, and other crucial tasks.
- Assisted in the management of several residential and commercial rental properties.
- Contributed to decision-making related to repairs, renovations, construction, and general maintenance.
Education
Graduate Jeweler - Metal And Jewelry Arts
The Gemological Institute of America
Carlsbad, CA2016-04
Bachelor of Arts - English
San Diego State University
San Diego, CA1996-06
Skills
- Microsoft Suite
- Jewelry Shopkeeper
- Rapnet
- Polygon
- AMSI
- Rent Roll
- CRM
- SAP
- FedEx
- USPS
- UPS
- Nexternal software
- Jewelry
- Diamond and gem knowledge
- Diamond sales
- Sales management
- Repair Coordination
- Retail Sales
- Inventory
- Customer experiences
Websites
Volunteer Experience
- The Encinitas Human Society
- San Wildlife Association
- Lions, Tigers and Bears
Timeline
Fine Jewelry and Engagement Ring Sales
Diamond Boutique
2017.05 - 2024.03
Reservations Agent & Property Manager
Capital Asset Management
2013.10 - 2016.11
Logistics & Facilities Manager
Evofem Inc., Cosmederm Bioscience
2010.04 - 2013.10
Property Manager
Capital Asset Management
2007.01 - 2010.04
Graduate Jeweler - Metal And Jewelry Arts
The Gemological Institute of America
Bachelor of Arts - English
San Diego State University
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