Joanne Bartel
Rancho Cucamonga,CA
Summary
Fine Jewelry Sales Showed jewelry options to customers to suit their current needs. Advised of upcoming events and demonstrations
Operations and Office Manager directing office administration, meeting and event planning, and daily support for senior leadership. Coordinates RFP production, vendor relations, travel, onboarding, and supplies while keeping a junior administrative team focused on urgent priorities. Plans about two events per month and maintains emergency supplies for a 35-person office.
Overview
32
32
years of professional experience
Work History
Fine Jewelry Sales Associate
Macy's
2021.11 - Current
- Assisted customers in selecting fine jewelry pieces, enhancing their shopping experience through personalized service.
- Demonstrated extensive product knowledge, educating clients on jewelry care and craftsmanship.
- Collaborated with team members to maintain optimal store presentation and inventory organization.
- Managed special order requests, ensuring timely fulfillment and customer satisfaction.
- Resolved customer inquiries and concerns promptly, upholding company standards for service excellence.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Completed store opening and closing procedures as per company guidelines.
- Educated customers on proper care and maintenance of fine jewelry pieces, extending the life of their investments.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Aided in loss prevention efforts by remaining vigilant during daily tasks, promptly reporting suspicious activity, and adhering to store security protocols.
- Increased sales revenue by effectively showcasing and promoting high-quality fine jewelry pieces to potential clients.
- Replenished merchandise from inventory during downtime when stock became low.
OPERATIONS AND OFFICE MANAGER
BARTEL ASSOCIATES, LLC
2001.07 - 2019.09
- Collaborated with junior administrative team to streamline daily office functions, enhancing administrative support at a busy actuarial consulting office. Report directly to President and Senior Actualar staff. Direct junior administrative team to more urgent tasks Plan multiple events at the same time with an average of two executed events per month (+/-), year-round. Acquire promotional items and branded merchandise. Produce promotional product package for hand-out at tradeshow booth. Coordinate travel for employees including air, hotel, and ground transportation. Print brochures, posters and handouts along with copies of CDs with pertinent presentation information. Assemble with promotional items, business cards for easy handout. Coordinate which branded attire will be worn on each day. Coordinated staff meetings, parties, and company events, fostering team engagement and reinforcing company culture. Monitor tight proposal schedule (logged incoming RFPs, proofread and ensure compliancy prior to final print, print and deliver to prospect to meet deadline). Maintained vendor relations (payroll, office machines, benefit providers, misc. suppliers). Ordered all supplies (technology, kitchen, medicine cabinet, office and promotional). New employee orientation (office, computer, email, voicemail, amex card, payroll & benefit enrollment, office keys, fasttrak pass). Set up and maintained safety and emergency needs (coordinate with property mgmt on fire drill and escape route). Kept emergency supplies for every employee +10 (supplies for 35 people) for up to 3 days. Maintained well stocked kitchen and supply cabinets. Arrange for flu shots administered at the office.
ACCOUNT EXECUTIVE
BATT PRODUCTIONS
1995.02 - 2001.07
- Sold AD specialties - promotional products to companies to distribute to employees and general tradeshow handouts bearing their logo. My clients were KPMG Consulting, AON Consulting, Act1 personnel, Ryland Homes, Kaufman & Broad Homes and Chevron Oil. Set up and managed inventoried company stores for KPMG, Ryland Homes and Act1 enabling them to order logo'd merchandise on a whim. Managed safety award program for Chevron for when safety goals were met those employees could order awards from a catalog of pre-chosen awards. Tradeshow attendance was 1 or more times per month to upkeep vendor relations and special pricing as well. Sourcing the latest items to keep clients up on what the latest fads. My first year of outside sales exceeded 1 million when the industry standard was under $250,000
Education
Associate of Arts (AA) - Psychology and Business
El Camino College
Redondo Beach, CASkills
- Meeting & Event Planning
- Travel Arrangements
- Project Management
- Scheduling & Calendaring
- Office Organization & Administration
- Vendor management
- Office operations
- Employee onboarding
- Proposal management
- Supply ordering
- Accounts payable processing
- Expense reporting
- Data entry
- Microsoft Office Suite
- Confidentiality
- Purchase order processing
- Filing systems
Timeline
Fine Jewelry Sales Associate
Macy's
2021.11 - Current
OPERATIONS AND OFFICE MANAGER
BARTEL ASSOCIATES, LLC
2001.07 - 2019.09
ACCOUNT EXECUTIVE
BATT PRODUCTIONS
1995.02 - 2001.07
Associate of Arts (AA) - Psychology and Business
El Camino College
Mission Statement
Strive to exceed employer expectations by delivering second-to-none internal and external customer service and support. Maintain departmental centricity in all initiatives and interactions, while working toward a common goal.
Career Snapshot
- Fifteen + years of commended Business Project Management and performance in Executive Sales.
- Skilled with many levels of Executive Support, communications, problem solving, relationship building and office administration.
- Proficiency with MS Office applications with additional experience with Mac Computer.
Computer Skills
Word, Excel, PowerPoint, Outlook, QuickBooks