PHAEDRA JOHNSON
Henderson,NV
Summary
Asset Protection leader with five years of progressive experience within Walmart, advancing from hourly roles into Asset Protection Operations Coach. Recognized as FY2026 APOC of the Year for Region 57 and West BU. Experienced in shrink reduction, investigative leadership, talent development, and supporting multi-store alignment. Known for steady execution, strong partnerships, and accountability.
Overview
8
8
years of professional experience
Work History
Asset Protection Operations Coach
Walmart
Las Vegas, NV
10.2022 - Current
- Lead Asset Protection for high-volume retail locations
- Partner with store leadership to address shrink drivers and improve accountability
- Support fellow APOCs with inventory preparation, shrink plans, and development
- Provided interim MAPM coverage during PTO to maintain alignment and communication
- Developed AP talent, including promotion of an APTL to APOC
- Rebuilt local law enforcement relationships to support but not limited to ORC cases
- Maintained performance during store leadership transitions
Asset Protection Team Lead
Walmart
Pahrump, NV
07.2022 - 10.2022
- Led internal and external investigations
- Reviewed reporting to identify root causes and implement solutions
- Trained and coached store teams on process accountability
Apparel Team Lead
Walmart
Pahrump, NV
12.2021 - 07.2022
- Led apparel team in fast-paced environment
- Drove process accountability and execution standards
- Used reporting to identify gaps and improve performance
ACC Associate / Service Writer
Walmart
Pahrump, NV
09.2020 - 12.2021
- Managed front-end workflow in automotive department
- Drove service sales and ensured positive customer experience
- Supported daily operations and inventory control
Apparel Associate
Walmart
Pahrump, NV
07.2020 - 09.2020
- Maintained multiple apparel departments to ensure organization and in-stock conditions
- Operated in fast-paced, high-volume environment
Shift Leader
Taco Bell
Pahrump, NV
11.2017 - 11.2020
- Led shift operations and team deployment
- Managed cash handling, inventory, and daily procedures
- Coached team members and ensured service standards
Education
High School Diploma -
Pahrump Valley Highschool
Pahrump, NVSkills
Leadership develoment
Attention to detail
Problem solving with root cause analysis
Cross functional communication
Risk management
Orc investigations
Strategic communications
Non confrontational interviewer/investigstor
Shrink reduction
Process improvement
LEADERSHIP & MARKET ENGAGEMENT
- FY2026 APOC of the Year – Region 57
- FY2026 APOC of the Year – West Business Unit
- Selected Participant – Elite 10 Development Council
- Completed Regional AP Leadership Development Program
- Led district-level ORC engagement initiatives
- Hosted and supported law enforcement blitz operations
Timeline
Asset Protection Operations Coach
Walmart
10.2022 - Current
Asset Protection Team Lead
Walmart
07.2022 - 10.2022
Apparel Team Lead
Walmart
12.2021 - 07.2022
ACC Associate / Service Writer
Walmart
09.2020 - 12.2021
Apparel Associate
Walmart
07.2020 - 09.2020
Shift Leader
Taco Bell
11.2017 - 11.2020
High School Diploma -
Pahrump Valley Highschool