Phaedra Smith
Brandon,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Surrogate Coordinator/Surrogate Education Coordinator
Surrogate Solutions
10.2016 - 06.2019
- Recruit and Process all Gestational Carrier applicants
- This role is responsible for interviewing each applicant, requesting and reviewing medical records as well as educating each applicant on medical protocol required of each surrogate
- Responsible for running background checks and insurance verification on each candidate prior to approval into program.
- Promoted available resources and connected individuals with services.
- Maintained accurate and complete records to document program activities and outcomes.
- Planned and coordinated educational events and activities such as existing surrogate meet-ups and new surrogate gatherings
Milk Donor
Prolacta Bioscience
07.2014 - 01.2016
- Stored and shipped milk to PMB for donation to critically ill and premature infants
- Followed all restrictions and guidelines for safe and sanitary handling
- Reported any changes that would temporarily restrict donation abilities
Gestational Carrier
Surrogate Solutions
03.2012 - 07.2014
- Pursued and completed a successful surrogate journey
Office Assistant - Temporary Position
Randstad Staffing
06.2010 - 08.2010
- Answer inbound and make outbound calls from/to clients and employees
- Document calls and necessary data in Prism as required
- Verify references for potential and current employees
- File and retrieve employee forms as needed
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Support Services Team Lead
Laboratory Corporation of America
02.1997 - 01.2007
- Assist clients with obtaining patient records and results - Anatomic Pathology and Cytology departments
- Organize and retain records for daily QA logs
- Answer incoming telephone calls from Clients, Patients and Physicians
- Assist with data entry tasks as needed
- Research and retain records for legal documents requests
- Generate reports for management using Microsoft Word and Excel
- Retain employee logs and records for file room staff
- Contact clients for additional information as needed
- Coding of invoices for Lab Manager
- Train new employees for file imaging room and record retention areas
- Marketing and Sales support as needed
- Various duties to assist all aspects of customer support and management
- Customer Service Rep of the Year 2001
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Office Secretary
Driver Leasing
07.1995 - 01.1997
- Answer inbound and make outbound calls from/to clients and employees
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Dispatch job assignments to employees as necessary
- Maintain employee files and records
- Maintain employee hours logged for payroll
- Perform any additional tasks requested by Business Owner and Sales staff
- Fax and receive invoices
Education
High School Diploma -
Armwood High School
Seffner, FLSkills
- Candidate Selection
- Compiling Information
- Efficient Service
- Health Education Curriculum Development
- Data Collection
- Active Listening
Personal Interests and Activities
I have been fortunate enough to be a stay at home mother for the last 17 years. In that time I have found a deep appreciation in finding ways to nourish and enrich our lives. I've developed skills in gardening, cooking, and traveling while spending quality time with my family. We enjoy the beach, kayaking, fishing, paddle boarding, swimming and concerts. Being present and available to them has been an honor and a privilege.
Timeline
Surrogate Coordinator/Surrogate Education Coordinator
Surrogate Solutions
10.2016 - 06.2019
Milk Donor
Prolacta Bioscience
07.2014 - 01.2016
Gestational Carrier
Surrogate Solutions
03.2012 - 07.2014
Office Assistant - Temporary Position
Randstad Staffing
06.2010 - 08.2010
Support Services Team Lead
Laboratory Corporation of America
02.1997 - 01.2007
Office Secretary
Driver Leasing
07.1995 - 01.1997
High School Diploma -
Armwood High School