Phaedra Willson
INDIANAPOLIS,IN
Summary
Accomplished General Manager at Speedway Llc, adept in P&L Management and fostering leadership within teams. Demonstrated success in driving business growth, enhancing customer loyalty, and streamlining inventory for optimal operations. Excelled in building strong vendor relationships and achieving significant improvements in employee satisfaction and financial performance.
Overview
14
14
years of professional experience
Work History
General Manager
Speedway Llc
04.2010 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor Of Science - Psychology
Indiana Unversity
Bloomington, INBachelor Of Arts - Criminal Justice
Indiana University Bloomington
Bloomington, INSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Training and coaching
- Staff Management
- Customer Relations
- Inventory Control
- P&L Management
- Vendor relationships
Timeline
General Manager
Speedway Llc
04.2010 - 09.2024
Bachelor Of Science - Psychology
Indiana Unversity
Bachelor Of Arts - Criminal Justice
Indiana University Bloomington
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