Phaedra Wray
New Kensington,Pennsylvania
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Logistics Manager
Harbor Freight Tools USA
09.2022 - Current
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
Customer Experience Manager
Home Depot
04.2011 - 07.2022
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Developed new employees and on-going performance assessment of current employees.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
No Degree - Agricultural Education
Penn State
State College, PACertificate - Dog Training
Penn Foster
Online05.2025
High School Diploma -
West Snyder High School
Beavertown, PA08.2002
Skills
- Team Management
- Mentoring and training
- Customer Retention Strategies
- Performance Metrics Monitoring
- Safety standards
- Customer Empathy
- Account Management
- Decision-Making
- Promotional Events
- Brand Promotion
Timeline
Logistics Manager
Harbor Freight Tools USA
09.2022 - Current
Customer Experience Manager
Home Depot
04.2011 - 07.2022
No Degree - Agricultural Education
Penn State
Certificate - Dog Training
Penn Foster
High School Diploma -
West Snyder High School
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