Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Language
Top Teller
Interests
Timeline
PHAKCHEERA LASSITER

PHAKCHEERA LASSITER

Nashua,USA

Summary

Banking professional prepared for Teller role, bringing valuable experience in handling financial transactions and ensuring customer satisfaction. Consistently recognized for reliability and flexibility in adapting to changing needs. Skilled in cash handling, customer service, and maintaining accurate records, with collaborative approach and results-driven mindset.

Overview

25
25
years of professional experience
1
1
Certification
1
1
year of post-secondary education

Work History

Teller II

Citizens Bank
11.2023 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Boosted cross-selling of bank products by identifying customer needs during transactions.
  • Received loan and utility payments, sending funds to correct destinations.

Seasonal Selling Associate

Victoria’s Secret
09.2023 - 10.2023
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Seasonal Tax Professional

H&R Block Corporate
01.2023 - 04.2023
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.

Sandwich Artist & Cashier

Subway Restaurant
10.2016 - 05.2018
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Prepared salads, soups and sandwiches for customers.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Welcomed customers and helped determine their needs.

Secretary

Software Industry Promotion Agency (Public Organization)
04.2014 - 08.2016
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Assistant Area Manager

Aeon Thana Sinsap (Thailand) Public Company Limited
10.2013 - 03.2014
  • Increased customer satisfaction by effectively addressing concerns and resolving conflicts as an Assistant Area Manager.
  • Developed strong relationships with local businesses, fostering partnerships that benefited both parties.
  • Ensured compliance with company policies and procedures by regularly reviewing documentation and updating as needed.
  • Drove sales growth by analyzing market trends and adjusting strategies accordingly for maximum impact.
  • Collaborated with other Area Managers to share best practices and optimize overall company performance.
  • Provided support during corporate visits, showcasing strong leadership skills and excellent store performance metrics.
  • Coordinated promotional events within stores to boost foot traffic, raise brand awareness, and ultimately increase sales.

Marketing Secretary

Finixx New Technology Company Limited
01.2010 - 12.2012
  • Streamlined office processes by organizing and maintaining digital and physical files, improving efficiency.
  • Scheduled meetings with clients and prepared necessary documents for productive discussions, enhancing partnerships.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Market Expansion

Thanachart Bank
01.2008 - 01.2009
  • Increased company revenue by identifying and capitalizing on new growth opportunities through market expansion and product diversification.
  • Developed data-driven strategies for market expansion, conducting extensive research on competitor analysis and emerging industry trends.
  • Drove market expansion by developing relationships with community organizations to increase brand visibility.
  • Fostered long-term partnerships with key accounts, driving revenue growth and market expansion.

Teller II

Siam Commercial Bank Company Limited
01.2004 - 07.2007
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Educated customers on use of banking website and mobile apps.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Secretary

Ministry of Information and Communication Technology
03.2000 - 12.2003
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated meetings and events.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Education

MBA - Marketing

Ramkhamhaeng University, Bangkok
12-2012

MBA - Finance

The University of The Thai Chamber of Commerce
03-2000

MBA - Economic in Business Global

Havard Business Online School, Boston, MA
10.2022 - 12.2022

MBA - Economic in Finance Market Online Learning

Yale University, New Haven, CT
10.2022 - 12.2022

MBA - Marketing Your Business On The Internet

Florida International University, Miami, FL
09.2022 - 12.2022

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Database management
  • Staff management
  • Operations management
  • Relationship building and management
  • Team development
  • Leadership skills
  • Decision-making
  • Action plans
  • Business administration
  • Report preparation
  • Project planning

Accomplishments

  • Successfully trained new tellers over a month time period.
  • Earned Top Teller for for booking an appointment for outstanding customer service.

Certification

  • An English Second Language Learners Class at Nashua HS. (2018-10)
  • Economic in Business Global by Harvard Business School Online, Boston, Ma. (2020-10)
  • Marketing Your Business on the Internet by Florida International University (2022-09)
  • Economic in Financial Market Online Learning by Yale University (2022-10)
  • Income Tax Course – Final Test On-Demand by H&R Block Academy (2023-01)
  • Teller tanning by Citizens Bank (2003)

Language

English (Good)
Thai (Excellence)

Top Teller

My proactive approach to scheduling client appointments, both in person and over the phone, has consistently earned me the Top Teller designation almost every quarter.

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Cooking
  • Music
  • Gym Workouts
  • Food Tourism
  • Watching Movies and TV Shows
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Hiking
  • Reading
  • Fashion and Style
  • Fashion
  • Dance

Timeline

Teller II - Citizens Bank
11.2023 - Current
Seasonal Selling Associate - Victoria’s Secret
09.2023 - 10.2023
Seasonal Tax Professional - H&R Block Corporate
01.2023 - 04.2023
Havard Business Online School - MBA, Economic in Business Global
10.2022 - 12.2022
Yale University - MBA, Economic in Finance Market Online Learning
10.2022 - 12.2022
Florida International University - MBA, Marketing Your Business On The Internet
09.2022 - 12.2022
Sandwich Artist & Cashier - Subway Restaurant
10.2016 - 05.2018
Secretary - Software Industry Promotion Agency (Public Organization)
04.2014 - 08.2016
Assistant Area Manager - Aeon Thana Sinsap (Thailand) Public Company Limited
10.2013 - 03.2014
Marketing Secretary - Finixx New Technology Company Limited
01.2010 - 12.2012
Market Expansion - Thanachart Bank
01.2008 - 01.2009
Teller II - Siam Commercial Bank Company Limited
01.2004 - 07.2007
Secretary - Ministry of Information and Communication Technology
03.2000 - 12.2003
Ramkhamhaeng University - MBA, Marketing
The University of The Thai Chamber of Commerce - MBA, Finance

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PHAKCHEERA LASSITER