Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phalan Jones

Catoosa

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

13
13
years of professional experience

Work History

General Manager

Bricktown Brewery
08.2015 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Manager of Operations

Hamlins
05.2012 - 08.2015
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.

Manager on Duty

Buffalo Wild Wings
11.2010 - 05.2012
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.

Education

High School Diploma -

Dewey High School
Dewey, OK
05.2001

Skills

  • Order Supplies
  • Total Quality Management
  • Labor Cost Controls
  • Microsoft Internet Explorer
  • Program Development
  • Microsoft Outlook
  • Cost Management
  • Staff Development
  • Food Preparation and Safety
  • Staff Training
  • Financial Forecasting
  • Employee Scheduling
  • Product Costing
  • Profit and Loss
  • Accounting Techniques
  • Financial Statements
  • Verbal and Written Communication
  • Customer Service
  • Microsoft SharePoint
  • Manage Budgets
  • Profit and Loss Accountability
  • Team Training
  • Staff Motivation
  • Coordination
  • Inventory

Timeline

General Manager

Bricktown Brewery
08.2015 - Current

Manager of Operations

Hamlins
05.2012 - 08.2015

Manager on Duty

Buffalo Wild Wings
11.2010 - 05.2012

High School Diploma -

Dewey High School

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Phalan Jones