Phalbra Briggs
Orange Park,FL
Summary
Adept in customer engagement and proficient in financial cash management, I excelled at Planet Vape and Smoke by significantly enhancing customer satisfaction. Leveraging my expertise in food safety management and reliable shift supervision, I consistently surpassed performance goals, evidenced by receiving the highest tips in 2022. My approach combines meticulous attention to detail with a passion for delivering exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Planet Vape and Smoke
Jacksonville, FL
11.2024 - Current
- Sells tobacco products, smoking accessories, and sometimes vaping products, cigars, and other related items
- Responsibilities include assisting customers in selecting products, maintaining inventory, processing sales, handling cash or card transactions
- Ensuring the store is clean and organized, and complying with age verification regulations for tobacco and vaping products
- Employees stock shelves, arranging displays, and providing product knowledge to customers about different types of smoking devices, accessories, and materials
- Managing online orders, opening/closing the shop, and ensuring safety protocols are followed
- Customer service and communication skills are essential
Shift Leader
Ellianos Coffee
Orange Park, FL
07.2023 - 11.2024
- Directed workforce operations during assigned times.
- Allocated work effectively to staff.
- Directed and mentored employees towards success.
- Updated inventory logs consistently.
- Directed everyday activities.
- Configured espresso equipment for optimal performance.
- Organize and archive bank deposits electronically.
- Ensured correctness of register entries.
To-Go Cashier
4 Rivers Smokehouse
Orange Park, FL
08.2021 - 05.2023
- Delivered exceptional guest service to 200 customers per shift during peak hours
- Managed the POS and entered 50+ orders per hour with zero errors
- Helped train 6+ new staff to use technical systems
- Memorized over 40+ menu items including monthly specials and helped guide guests to their ideal meal
- Received the highest tips in 2022
Greeter
Buffalo Wild Wings
Jacksonville, FL
05.2021 - 07.2021
- Greeted and seated guests in the dining area.
- Regularly cleaned and sanitized bathrooms to meet high standards.
- Managed preparation and dispatch of to-go meals.
- Prepare the bags for to-go orders.
- Managed phone-based customer orders.
- Regularly cleaned and organized the refreshment counter.
- Completed training for SERV Safe alcohol handling.
Team Member
Burger King
Orange Park, FL
01.2020 - 12.2020
- Identified and fixed malfunctions in manufacturing machinery.
- Adept at conveying messages clearly.
- Maintained a fully stocked supply area.
- Consistently identified and addressed challenges promptly.
- Built effective rapport with team members and leadership.
Crew Member
Whataburger
Orange Park, FL
09.2019 - 12.2019
- Volunteered to work unpopular shifts such as holiday and night shifts in support of team members and business needs
- Assisted new team members with responsibilities through effective training, on-going mentoring, and hands-on support
- Completed customer orders by packaging or traying the prepared food with utensils, napkins and condiments
- Maintained inventory of napkins, utensils, and other consumable supplies for easy access
- Took orders and processed payments for dine-in, carry-out and drive-thru customers
Crew Member
McDonald's
Orange Park, FL
05.2018 - 07.2019
- Worked as a team to ensure productive workflow
- Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits
- Helped customers identify desirable menu items and customize combinations of offerings
- Resolved customer complaints, striving to have happy customer every time
- Prepared drinks for customers, including brewing coffee and tea on regular basis
Education
High School Diploma -
Orange Park High
Orange Park, FL05-2020
Skills
- Customer Engagement
- Customer Engagement Upselling
- Point Of Sale Management
- Product Merchandising Strategies
- Dining Establishment Expertise
- Event Coordinator
- Financial Cash Management
- Food Handling Proficiency
- Food Safety Management
- Customer Service Expertise
- Food Preparation Expertise
- Reliable Shift Supervision
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cashier/Customer Service
Planet Vape and Smoke
11.2024 - Current
Shift Leader
Ellianos Coffee
07.2023 - 11.2024
To-Go Cashier
4 Rivers Smokehouse
08.2021 - 05.2023
Greeter
Buffalo Wild Wings
05.2021 - 07.2021
Team Member
Burger King
01.2020 - 12.2020
Crew Member
Whataburger
09.2019 - 12.2019
Crew Member
McDonald's
05.2018 - 07.2019
Food Handler Certification
High School Diploma -
Orange Park High
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