Phalyn Huggins
JB MDL
Summary
- Health Services Management and Medical Operations Leader with 20 years of experience in medical administration and readiness. Proven track record in optimizing healthcare delivery and enhancing operational efficiency within military settings. Expertise in strategic planning, team leadership, and resource management, resulting in improved patient outcomes and operational readiness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resource Management Flight Chief
U.S. Air Force
10.2021 - 05.2023
- Managed $35M annual budget supporting medical facility operations for 14,000 beneficiaries.
- Conducted financial planning, workload reporting, audits, and expenditure monitoring.
- Supervised 9-member resource management team and executed end-of-year financial operations.
- Oversaw medical coding and RVU certification processes with 48 providers.
- Executed $4.8M across 23 contracts preventing mission degradation.
- Managed $31M operations budget and $10M civilian pay account with zero mission interruptions.
- Recouped 158,000 RVUs valued at $16M.
Clinical Management Flight Chief, Aeromedical Evacuation Squadron
U.S. Air Force
10.2020 - 09.2021
- Led 12-member team across two locations supporting 116 personnel.
- Managed clinical and certification programs across four national accrediting bodies.
- Oversaw aeromedical evacuation operations and readiness compliance.
- Enabled 500+ aeromedical evacuations across 100M-square-mile AOR.
- Directed COVID-19 aeromedical critical care mission within 24 hours, saving 3 lives.
- Supported FEMA strike teams processing 158,000 infectious disease cases.
- Maintained 100% survival during 15 patient evacuations with 33% manning shortage.
- Award: 2021 Senior NCO of the Quarter
Medical Readiness Flight Chief
U.S. Air Force
10.2017 - 09.2020
- Managed 105 Unit Type Codes and $10M in war reserve material.
- Ensured readiness for 1,200 medical personnel.
- Led mobility operations supporting presidential missions and joint exercises.
- Coordinated readiness training for 57 AFSCs.
Section Chief, Patient Administration
U.S. Air Force
- Directed 27 staff to deliver administrative support for 169,000 beneficiaries.
- Achieved 98% chart accountability during medical record audits.
- Cleared backlog of 25,000 records in four years with zero errors.
- Recouped $49,600 through effective insurance validation updates.
- Enhanced treatment record compliance from 75% to 100% within 30 days.
- Received 2016 AETC Military Treatment Facility of the Year award for excellence.
NCOIC, Commander’s Support Staff
U.S. Air Force
- Oversaw 22 personnel programs supporting 461 staff and 91 civilians.
- Managed evaluations, awards, administrative operations, record compliance, and personnel systems.
- Directed government travel card program and outpatient records operations.
- Ranked #1 government travel card manager among 19 units.
- Recouped $45K in third-party claims.
- Well-baby program ranked #1 Air Force-wide.
NCOIC, Pediatric Clinic
U.S. Air Force
- Supervised administrative and clinical functions for 1,900 beneficiaries and 12,000 annual appointments.
- Managed supply and equipment budgets.
- Improved immunization tracking contributing to #2 ranking Air Force-wide.
- Award: Squadron NCO of the Quarter
Health Services Management & Flight Medicine Roles
U.S. Air Force
- Managed 8,000+ medical records with zero errors.
- Reduced processing time by 20% and eliminated 3-month backlog.
- Achieved 97% occupational health currency (#2 PACAF).
- Increased clinic access by 120 appointments/month.
- Supported major mishap investigation for 37 Airmen.
Military Training Leader & Assistant Flight Chief
U.S. Air Force
- Supervised & developed 500+ Airmen annually.
- Managed $1.6M dormitory operations and 32 Airmen leaders.
- Achieved 98% student throughput.
- Ensured 100% on-time duty assignments.
- Awards: Multiple NCO of the Quarter recognitions
Education
Bachelor of Arts - Biology
Seton Hall University
South Orange, NJ05-2026
Associate of Arts - Education Management
Community College of The Air Force
Montgomery, AL05-2016
Associate of Arts - Health Care Mangement
Community College of The Air Force
Montgomery, AL05-2012
Skills
- CHCS and AHLTA
- MHS GENESIS
- TRICARE operations
- Medical readiness systems
- Budget and financial systems
- MES and AFMS financial tools
- Medical coding and RVU analysis
- Records and data management
- Audit and compliance systems
References
Available upon request.
Certification
- Medical Administration / Health Services Management Training (USAF)
- Deployment Readiness & Medical Readiness Certifications
- Aeromedical Evacuation Operations Training
- Budget & Resource Management Systems
Awards
- Airman of the Quarter (#1 of 250)
- Health Services Management Airman of the Year (#1 of 55)
- Air Force Achievement Medal
- Multiple Squadron/Group NCO of the Quarter Awards
- AETC Medical Treatment Facility of the Year
- Senior NCO of the Quarter (2021)
Personal Information
- Available: Available for relocation and travel
- Citizenship: United States
Timeline
Resource Management Flight Chief
U.S. Air Force
10.2021 - 05.2023
Clinical Management Flight Chief, Aeromedical Evacuation Squadron
U.S. Air Force
10.2020 - 09.2021
Medical Readiness Flight Chief
U.S. Air Force
10.2017 - 09.2020
Section Chief, Patient Administration
U.S. Air Force
NCOIC, Commander’s Support Staff
U.S. Air Force
NCOIC, Pediatric Clinic
U.S. Air Force
Health Services Management & Flight Medicine Roles
U.S. Air Force
Military Training Leader & Assistant Flight Chief
U.S. Air Force
Bachelor of Arts - Biology
Seton Hall University
Associate of Arts - Education Management
Community College of The Air Force
Associate of Arts - Health Care Mangement
Community College of The Air Force