Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pham Bich Nhung Nguyen

San Francisco,CA

Summary

I am a Hospitality and Tourism Management student at San Francisco State University, graduating in December 2027. I have customer service experience at Starbucks and a spa, where I developed strong communication, teamwork, organization, and problem-solving skills. I enjoy working with people in fast-paced environments and am interested in growing my experience in business, client service, and hospitality.

Overview

4
4
Languages
3
3
years of professional experience

Work History

Spa Therapist

Customer Service
03.2024 - Current

Welcome customers and provide friendly, professional service.
Schedule appointments and help customers choose services.
Answer phone calls and respond to customer questions.
Process payments and maintain accurate transaction records.
Handle customer concerns in a professional manner.
Work with team members in a busy and fast-paced environment.
Keep customer and appointment information organized.
Manage multiple tasks while paying close attention to details.
Build positive relationships with customers and encourage repeat business.
Complete daily responsibilities accurately and on time.

Starbucks Shift Supervisor

Barista, Starbucks
10.2025 - 05.2026

Provide professional and friendly customer service in a fast-paced environment. Assist customers with orders, payments, and questions while ensuring accuracy and a positive experience. Work closely with team members to complete daily tasks efficiently, resolve customer concerns, and maintain high service standards. Manage multiple responsibilities during busy periods while staying organized and paying close attention to detail.

Education

Bachelor of Science - Hospitality And Tourism Management

San Francisco State University
San Francisco, CA
12-2027

Skills

  • Guest & Customer Service
    Hospitality Operations
    Client & Guest Relations
    Professional Communication
    Team Collaboration
    Attention to Detail & Accuracy
    Payment & Transaction Handling
    Time Management & Organization
    Problem Solving
    Multitasking in Fast-Paced Environments
    Business & Financial Awareness
    Relationship Building
    Microsoft Excel, Word & PowerPoint
    Adaptability & Quick Learning
    English & Vietnamese

Languages

English
Full Professional
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Limited Working
Spanish
Limited Working

Timeline

Starbucks Shift Supervisor

Barista, Starbucks
10.2025 - 05.2026

Spa Therapist

Customer Service
03.2024 - Current

Bachelor of Science - Hospitality And Tourism Management

San Francisco State University