Phantayshia Ivy
Douglasville,GA
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
13
13
years of professional experience
Work History
Advisor
Nelnet Student Loan Services
Atlanta, GA
01.2024 - 05.2024
- Provided comprehensive counseling services to students regarding their student loan options.
- Assisted in the development of individualized financial plans for students and families.
- Conducted detailed reviews of student's financial aid forms and applications.
- Advised students on the various repayment options available for their loans.
- Developed strategies to help borrowers manage their debt levels more effectively.
- Maintained accurate records of all borrower communications in a secure database system.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Clerk
United States Postal Service, USPS
Atlanta, GA
11.2015 - 10.2023
- Used systems such as Yard visibility and Scan Visibility for operational needs on the docks and on the yard to communicate with transportation as well as various operations.
- Maintained an up-to-date knowledge of current industry best practices related to software testing.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Verified functionality of new features and bug fixes by running manual tests.
- Conducted system integration testing for various components of the application.
- Performed regression testing after bug fixes or code changes were implemented.
Security Officer
Norred Security
Atlanta, GA
01.2014 - 12.2015
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Line Cook
Baja Fresh
Atlanta, GA
02.2011 - 09.2013
- Communicated with customers and employees to answer questions or explain information.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Delivered superior customer service focused on quality and meeting customer needs.
- Communicated with customer to provide menu offering details and assist with decision-making.
Education
Certification - Medical Assisting
Sanford Brown College
Atlanta06.2010
Some College (No Degree) - Cosmetology
Atlanta Technical College
Atlanta, GABusiness Administration
Georgia Perimeter College
Decatur, GABBA - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Customer Satisfaction
- Billing and Invoicing
- Schedule and Calendar Management
- Spreadsheet Development
- Microsoft Office
- Reliable and Punctual
- Service Oriented
- Multitasking and Prioritization
- Account Updating
- Information Security
- Call Management
- Inbound and Outbound Calling
- Product Knowledge
- Report Generation
- Data Entry
- Data Collection
- Appointment Scheduling
- Scheduling
- Complaint Resolution
- Computer Proficiency
Timeline
Advisor
Nelnet Student Loan Services
01.2024 - 05.2024
Clerk
United States Postal Service, USPS
11.2015 - 10.2023
Security Officer
Norred Security
01.2014 - 12.2015
Line Cook
Baja Fresh
02.2011 - 09.2013
Certification - Medical Assisting
Sanford Brown College
Some College (No Degree) - Cosmetology
Atlanta Technical College
Business Administration
Georgia Perimeter College
BBA - Business Administration
Southern New Hampshire University
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