Pharel Junior Pompée

I am Pharel Junior Pompée, an enthusiastic and dedicated professional with a robust background in customer service, technical support, and warehousing, complemented by academic credentials in Information Technology and Cybersecurity. I hold an Associate Degree in Information Technology with a concentration in Cybersecurity and am currently pursuing a Bachelor’s degree in Cybersecurity. Additionally, I have earned a Technical Support Certificate from Google Coursera.

My diverse experience spans multiple industries, including significant roles as a Customer Service Representative in call centers and a Warehouse Associate. I have a proven track record of managing inbound and outbound communications in English, Spanish, and French, enhancing customer satisfaction through effective problem-solving and support. In the warehousing sector, I have handled various tasks such as picking, packing, receiving, and sorting products, demonstrating my ability to adapt and perform efficiently.

In my pursuit of a career in Customer Support, Helpdesk, SOC Analysis, and Cybersecurity, I am committed to leveraging my technical knowledge and hands-on experience to contribute to the success and security of your organization. My proactive attitude and commitment to excellence ensure that I will deliver high-quality performance and support in any professional setting.

• Google IT Support Professional Certificate
• I.T and CyberSecurity Risk Management essential training
• Vulnerability Management: Assessing the risk with CVSS v 3.1
• Adopting the Habits of Elite Performers
• Vulnerability Management in cybersecurity: The Basics