Pharon Thompson
Savannah,GA
Summary
Dedicated to prioritizing customer service, privacy and safety compliance. Extensive experience multi-task in fast-paced working environment. Known for handling escalated customer support issues with documented history of exceeding patron expectations. Recognized for resolving complaints with integrity and professionalism. Motivated team player committed to contributing to company success and personal goals in a professional manner.
Overview
6
6
years of professional experience
Work History
Accounting Associate
Chatham Parkway Subaru
Savannah , GA
02.2024 - Current
- Account balancing, balance cash, check & credit transactions, deposit verification
- Stock in vehicles, inventory reconciliation, record upkeep
- Ensured that all accounts were managed according to company standards.
- Collaborated with other departments within the organization to coordinate effective account management processes.
Title Clerk
Critz, Inc
Savannah, GA
11.2022 - 02.2024
- Sole tag and title processor for Dealership franchise, company, dealer and loaner vehicle upkeep
- Processing in and out of state title and registration paperwork
- Title release, title and registration correction
- DMV and state coordination and contact
Title Clerk
DDI Technology/IAA
Irmo, SC
10.2022 - 11.2022
- Servicing, filing, release and signing of vehicle and property titles.
Customer Service Associate
Provider Services
Columbia, SC
05.2022 - 10.2022
- System, contract information research and accurate quote of member insurance coverage and benefits for providers
- Met and exceeded productivity goals with top-notch customer service
- Maintained customer privacy and protected company operations
Retirement Plan Specialist
T. Rowe Price
Bel Air, MD
11.2021 - 03.2022
- Organized and provided information to clients, information verification, updates exchanges and distribution of 401k funds
- Articulated value of transfers, exchanges and distribution and educated clients
- Demonstrated self-reliance by meeting and exceeding workflow needs.
CSA Support Supervisor
First Citizens Bank
Columbia, SC
06.2019 - 03.2020
- Promoted due to efficient utilization of previous customer service experience, at 6-month mark of Entry Level position
- Mentored agents for effectiveness in procedures and policies to maximize team performance, evaluation of employee strengths to realign workflows
- Fine-tuned techniques to de-escalate angry customers during telephone interactions.
Education
High School Diploma -
Richland NE High School
06.2012
Skills
- Proactive self-starter talented in Client relations, customer relationship management & support
- Data Entry & Administrative tasks
- Efficient, detail-oriented, multitasking and task prioritization
- Conflict resolution & creative problem solving
- Experienced in security compliance & safety protocol
- Reliability, punctuality, adaptability and flexibility
Additional Information
Veteran - U.S. Navy
GA Notary Association - Exp. Mar 2027
Timeline
Accounting Associate
Chatham Parkway Subaru
02.2024 - Current
Title Clerk
Critz, Inc
11.2022 - 02.2024
Title Clerk
DDI Technology/IAA
10.2022 - 11.2022
Customer Service Associate
Provider Services
05.2022 - 10.2022
Retirement Plan Specialist
T. Rowe Price
11.2021 - 03.2022
CSA Support Supervisor
First Citizens Bank
06.2019 - 03.2020
High School Diploma -
Richland NE High School
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