Phat Tran
Uber Driver
SAN GABRIEL,CA
Summary
With 9 years of experience as a dedicated Rideshare Driver, I excel at providing transportation services to diverse groups, business travelers, and VIPs. My focus on passenger comfort and satisfaction has earned me a reputation for excellence and consistent on-time operations. I consistently surpass customer expectations with prompt responses and enjoyable transport experiences. Additionally, my exceptional safety record and ability to generate high revenue further contribute to my success in this field.
Overview
23
23
years of professional experience
Work History
Uber Driver
Uber Technology
09.2015 - 10.2024
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
Release of Information Clerk
US Legal Support - Litigation Resource Services
10.2013 - 01.2016
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Reproduced protected health information by using data extraction and file management techniques.
- Resolved medical record discrepancies by collecting and analyzing information.
- Navigated within patient records to locate requested documentation, successfully completing over [Number] requests per day.
- Used [Software] to perform data entry functions.
- Handled phone calls from attorneys, insurance companies and patients.
- Input data into computer programs and filing systems.
- Followed exact procedures for handling transfers and other releases of medical records.
- Verified accuracy of patient information in medical records.
- Processed and tracked requests for medical records from external organizations.
Westside Copymaster (Medical Records retrieval for Insurance and Attorney Services)
07.2001 - 12.2008
- Travel to various Hospitals and Doctors office to scan patient record
- Experience in scheduling appointment with medical facility to authorized release of medical record
- Responsible for driving around the city to different facility on time and retrieve record.
Education
Associate of Arts in Telecommunication -
Devry Institute of Technology
06.2000
Associate Degree in General Studies - undefined
Pasadena City College
06.1993
Skills
- Computer Imaging
- Microsoft Words
- Excel
- Bilingual: English, Vietnamese, and Chinese
- Customer Engagement
- Passenger transportation
- Wheelchair assistance
- Customer Service
- Safe Driving
References
Will be provided upon request
Objective
Phat Tran, 620 S. Ramona St. #A, San Gabriel, CA, 91776, (626)500-8618, (626)576-5452, Account Executive
Languages
Chinese (Cantonese)
Limited Working
Vietnamese
Elementary
Timeline
Uber Driver
Uber Technology
09.2015 - 10.2024
Release of Information Clerk
US Legal Support - Litigation Resource Services
10.2013 - 01.2016
Westside Copymaster (Medical Records retrieval for Insurance and Attorney Services)
07.2001 - 12.2008
Associate Degree in General Studies - undefined
Pasadena City College
Associate of Arts in Telecommunication -
Devry Institute of Technology
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