Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phatema Simpson

Bowman,SC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Remote
12.2020 - 05.2024
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.

Customer Service Representative

Intermedia Marketing
Orangeburg, SC
01.2015 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

High School Diploma -

Orangeburg Wilkinson High School
Orangeburg, SC
06.2011

Skills

    Customer Service

    Problem-solving abilities

    Active Listening

    Critical Thinking

    Data Entry

    Call center experience

    Customer Relations

    Technical Support

Timeline

Customer Service Representative

Teleperformance USA
12.2020 - 05.2024

Customer Service Representative

Intermedia Marketing
01.2015 - 11.2020

High School Diploma -

Orangeburg Wilkinson High School
Phatema Simpson