Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Phat (Nick) Duong

South San Francisco

Summary

Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Overview

6
6
years of professional experience

Work History

Sr. Cafe Leader

Blue Bottle Coffee
San Francisco
04.2025 - Current
  • Maintained positive working relationship with fellow staff and management.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Trained new employees on company policies, job duties, and performance expectations.

Interim Area Leader

Blue Bottle Coffee
San Francisco
12.2024 - 03.2025
  • Established strong relationships with other departments to ensure smooth operations across the organization.
  • Provided guidance, coaching, and mentoring to team members on their daily tasks.
  • Monitored area performance metrics and identified areas for improvement.
  • Identified and developed top talent to promote performance-oriented culture.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Sr. Cafe Leader - Multi Unit

Blue Bottle Coffee
San Francisco
08.2023 - 11.2024
  • Monitored workflow processes and identified areas of improvement.
  • Facilitated collaboration between departments to ensure successful project completion.
  • Implemented new operational procedures, increasing efficiency.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Analyzed key performance indicators to identify effective strategies.

Cafe Leader

Blue Bottle Coffee
Berkeley
10.2022 - 07.2023
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.

Assistant Cafe Leader

Blue Bottle Coffee
San Francisco
01.2022 - 09.2022
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Implemented new operational procedures, increasing efficiency.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Barista

Blue Bottle Coffee
San Francisco
09.2019 - 12.2021
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Education

Bachelor of Science - Civil Engineering

Swinburne University of Technology
Melbourne
07-2017

Skills

  • Operational efficiency
  • Financial analysis
  • Performance metrics
  • Staff training
  • Business planning
  • Problem solving
  • Customer service
  • Business strategy

Languages

English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Vietnamese
Native/ Bilingual

Timeline

Sr. Cafe Leader

Blue Bottle Coffee
04.2025 - Current

Interim Area Leader

Blue Bottle Coffee
12.2024 - 03.2025

Sr. Cafe Leader - Multi Unit

Blue Bottle Coffee
08.2023 - 11.2024

Cafe Leader

Blue Bottle Coffee
10.2022 - 07.2023

Assistant Cafe Leader

Blue Bottle Coffee
01.2022 - 09.2022

Barista

Blue Bottle Coffee
09.2019 - 12.2021

Bachelor of Science - Civil Engineering

Swinburne University of Technology

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