Phebe Bowers Armas
Knoxville,TN
Summary
Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from all different backgrounds.
Overview
27
27
years of professional experience
Work History
Owner Operator
The Funky Monkey! Home & Pet Sitters
08.1997 - Current
- As the owner of The Funky Monkey, I am in charge of all administrative aspects of my business including, but not limited to- accounting, marketing, sales, hiring, training, all customer services that are the backbone of the service that we provide
- Offsite, light veterinary caregivers and home supervision/safety
- Promoted business on social media platforms to maximize my brand's identity and generate revenue
- Oversaw staff hiring, initiating new training
- Devised business and marketing plans
- Set pricing structures according to market analytics
- Executed performance reviews to encourage improved productivity for Monkey members
- Conducted market research
- Trained employee's on specific operations, applicable procedures and techniques for each client
- Supervised performance of workers with goals of improving productivity, efficiency, and level of care
- Prepared weekly schedules
- Analyzed client business needs and assisted in determining appropriate resources and strategies
- Hosted special events to boost brand awareness and increase community engagement
Defaulted Federal Student Loan, Debt Collection
GC Services
06.2000 - 08.2002
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Cosmetology - Cosmetology
Tennessee School of Beauty
Knoxville, TNAssociate of Science - Veterinary Technician
Pellissippi State Community College
Knoxville, TN04.1995
Art Sciences - Photography
The Art Institute of Atlanta
Atlanta, GA06.1985
High School Diploma -
West High School of Knoxville
Knoxville, TN05.1983
Skills
- Marketing
- Customer Service/Relations
- Administration Duties
- Training Staff
Timeline
Defaulted Federal Student Loan, Debt Collection
GC Services
06.2000 - 08.2002
Owner Operator
The Funky Monkey! Home & Pet Sitters
08.1997 - Current
Cosmetology - Cosmetology
Tennessee School of Beauty
Associate of Science - Veterinary Technician
Pellissippi State Community College
Art Sciences - Photography
The Art Institute of Atlanta
High School Diploma -
West High School of Knoxville
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