Phebe Norton
Ash Grove,MO
Summary
Dynamic manager with proven success at Muncy's Supermarket, excelling in team leadership and customer service. Enhanced operational efficiency by resolving conflicts and optimizing inventory management. Skilled in decision-making and staff training, fostering a productive environment that significantly improved customer satisfaction and team performance.
Overview
11
11
years of professional experience
Work History
Manager
Muncy's Supermarket
04.2022 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Penningtion's Supermarket
03.2019 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Cook
Oopa!
08.2017 - 04.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Election Judge
State of Missouri
01.2014 - 01.2017
- Prepared detailed reports following each election cycle to document activities and identify areas for improvement.
- Streamlined voting operations with timely setup and breakdown of polling equipment.
- Collaborated with fellow election judges to resolve any discrepancies or issues that arose on Election Day.
- Demonstrated commitment to civic engagement by consistently volunteering as an Election Judge in multiple election cycles.
- Educated first-time voters on their rights and responsibilities as citizens participating in the democratic process.
- Played a crucial role in ensuring the smooth operation of electronic voting machines, troubleshooting technical issues when needed.
- Increased accessibility for disabled voters by providing necessary accommodations at polling sites.
Education
Associate of Science - Criminal Justice
University of Phoenix
Https://www.phoenix.edu05-2005
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Documentation and reporting
- Relationship building
- Operations management
- Customer relationship management (CRM)
Timeline
Manager
Muncy's Supermarket
04.2022 - 02.2025
Manager
Penningtion's Supermarket
03.2019 - 04.2022
Cook
Oopa!
08.2017 - 04.2019
Election Judge
State of Missouri
01.2014 - 01.2017
Associate of Science - Criminal Justice
University of Phoenix
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