Phebe Wells
Henderson,Nevada
Summary
Twenty-three years of dedicated professional customer service skills very reliable, cooperative while working well with others. I worked as a proven customer service representative in the field of insurance claims and communications.
Overview
37
37
years of professional experience
Work History
Financial Services Representative
Voya Financial
09.2024 - Current
Healthcare Advocate Representative
UPS
05.2020 - 05.2023
- Meets established individual and team performance targets including recovery, resolution, productivity, and quality standards
- Utilizes logging systems to accurately reflect incident notes and steps taken
- Maintains up-to-date knowledge of services and resource materials to provide adequate support and accurate information to shippers and recipients
- Contacts package operations when situations require recovery of at-risk packages, transit intervention or when procedure dictates help needed as per our shipper’s request to avoid dissatisfaction
- Protects UPS from service failures through advocating for Shippers and Recipients
- Maintains excellent quality by handling core UPS Premier incident volume as required
Reservation Agent
Enterprise Rent A Car
01.2019 - 04.2020
- It was a work from home
- We helped customers with billing, upsell, and returns for vehicles.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Credit Acceptance
01.2016 - 01.2018
- Take inbound calls to schedule appointments for all of our locations
- Helping customers with their auto loans, collections, billing, legal documents, and handling complaints.
Reservation Agent
Burke Williams Day Spa
01.2015 - 01.2016
- Take inbound calls to schedule appointments for all of our locations
- Also handle billing and order gift cards for our guests.
Customer Service Representative
Time Warner Cable
01.2008 - 01.2012
- Working with customers on the phone; Handling problems with internet, phone, and cable service
- Fix technical problems with all service
- Apply credit, fix credit adjustments, all billing problems, shut off and restore services, etc.
Customer Service Representative
Sparklett’s Water Company
01.1993 - 01.2001
- Answer phones, handle complaints, calls, dispatch to drivers, data entry and handle billing.
Customer Service Representative
Pasadena Federal Credit Union
01.1991 - 01.1993
- Responsibilities included taking incoming calls, assist customers with account inquires, posted payroll check.
Customer Service Representative
Allstate Insurance Company
01.1988 - 01.1991
- Answer phone calls, handle agents and customers complaints, and handle property and duty claims and data entry.
Education
Bachelor - Business Science Management
University of Phoenix
Tempe, AZHigh school Diploma - General Education
John Muir High School
Pasadena, CA06.1984
Skills
- Customer Experience
- Documenting and Recording Information
- Building Rapport and Credibility
- Resolving Problems
- Communicating to Customers
- Customer Accounts Management
- Healthcare Ethics
- Calm and Effective Under Pressure
Timeline
Financial Services Representative
Voya Financial
09.2024 - Current
Healthcare Advocate Representative
UPS
05.2020 - 05.2023
Reservation Agent
Enterprise Rent A Car
01.2019 - 04.2020
Credit Acceptance
01.2016 - 01.2018
Reservation Agent
Burke Williams Day Spa
01.2015 - 01.2016
Customer Service Representative
Time Warner Cable
01.2008 - 01.2012
Customer Service Representative
Sparklett’s Water Company
01.1993 - 01.2001
Customer Service Representative
Pasadena Federal Credit Union
01.1991 - 01.1993
Customer Service Representative
Allstate Insurance Company
01.1988 - 01.1991
High school Diploma - General Education
John Muir High School
Bachelor - Business Science Management
University of Phoenix
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