Phelina Felix

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

• Developed tailored sales strategies for diverse clients, effectively addressing their unique needs.
• Mentored junior sales staff members, sharing best practices to help them achieve success in their roles quickly.
• Established strong rapport with customers, fostering long-term relationships and generating repeat business.
• Maximized profits through effective negotiation tactics during the closing process.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Informed customers of promotions to increase sales productivity and volume.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Negotiated prices, terms of sales and service agreements.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.

• Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• Boosted student performance by providing individualized support and targeted feedback.
• Promoted classroom safety, collaboration, and best practices.
• Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Increased student motivation by developing engaging lesson plans that catered to various learning styles.
• Observed and adopted new techniques from skilled instructors and lecturers.
• Increased student participation via engaging lectures and assignments.
• Optimized learning plans based on student performance and feedback.
• Reviewed class and student records to identify improvement opportunities.
• Oversaw curriculum development and implementation in alignment with best practices.
• Enhanced classroom collaboration through the implementation of group projects and team-building activities.
• Developed and clearly presented classroom rules, guidelines and objectives.
• Communicated student progress to parents and guardians for collaborative approach to educational goals.

Answering and routing phone calls.

Greetings visitors and clients ( physically ).

Scheduling and schedule management.

Maintaining the physical and or virtual office.

Mailing, shipping, etc.

Take and delivery messages.

Clerical Tasks.

Manage email, live chat and other digital communications.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.