Phelshia Coffie
Vicksburg,MS
Summary
Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.
Overview
25
25
years of professional experience
Work History
Intake Coordinator
Enhabit Home Health
05.2017 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
Charge Licensed Practical Nurse
MS State Veterans Home
03.2017 - 05.2017
- Performed wound care management with meticulous attention to detail, minimizing the risk of complications or infections.
- Demonstrated strong leadership abilities in managing challenging situations with patients, families, and healthcare professionals alike.
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Conducted comprehensive patient assessments, identifying changes in condition and implementing appropriate interventions promptly.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Documented patient care plans and progress to enable tracking history and maintain updated records.
- Participated in development and implementation of quality improvement initiatives to raise healthcare standards.
MDS Coordinator
Heritage House Nursing Home
01.2000 - 01.2017
- Set schedules for staff to start and complete MDS assessments and care plan meetings.
- Ensured timely completion of all MDS assessments, maintaining full compliance with federal and state regulations.
- Maintained up-to-date knowledge on CMS guidelines and changes to ensure accuracy in reporting and reimbursement processes.
- Verified prompt and accurate completion of MDS activities for billing.
- Assessed electronic medical record for required documentation to support MDS coding.
- Collaborated with nursing staff to provide accurate and timely clinical assessments for each resident, leading to improved overall care.
- Collaborated closely with therapy departments to accurately capture rehabilitation needs within MDS documentation, supporting appropriate resource allocation for residents'' needs.
- Enhanced patient care quality by implementing comprehensive MDS assessments and care plans.
- Provided ongoing education for nursing staff regarding MDS best practices, contributing to a knowledgeable and skilled workforce.
Education
No Degree - Health Administration
Belhaven University
Jackson, MSVocational - Practical Nursing
Hinds Community College
Vicksburg08-1989
Skills
- Follow-up skills
- Scheduling appointments
- Cross-cultural sensitivity
- Multi-line phone operations
- Confidentiality
- Charting and clinical documentation
- Scheduling and calendar management
- Data retrieval systems
- Policy and procedure modification
Accomplishments
Chosen as a Certified Preceptor 2018
Chosen as Nurse of the year 2022
Chosen as Mississippi Healthcare Association Top Nurse 2015
Timeline
Intake Coordinator
Enhabit Home Health
05.2017 - Current
Charge Licensed Practical Nurse
MS State Veterans Home
03.2017 - 05.2017
MDS Coordinator
Heritage House Nursing Home
01.2000 - 01.2017
No Degree - Health Administration
Belhaven University
Vocational - Practical Nursing
Hinds Community College
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