Phenicia Akins
Tridentcare Health Services
St Louis
9
years of professional experience
Professional mobile healthcare provider with strong commitment to delivering high-quality patient care. Skilled in venipuncture, specimen collection, and maintaining accurate patient records. Strong team player known for adaptability and achieving results in dynamic environments. Adept at building trust with patients and ensuring compliance with healthcare regulations.
Work History
Mobile Phlebotomist
4 Months- Conducted patient blood draws in various settings, ensuring comfort and safety.
- Maintained accurate records of collected specimens for laboratory analysis.
- Educated patients on phlebotomy procedures and post-collection care.
- Collaborated with healthcare teams to streamline specimen collection processes.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Fostered positive relationships with clients, generating repeat business through excellent customer service.
Patient care technician
1 Year 2 Months- Monitored patient vital signs during dialysis treatments, ensuring safety and comfort.
- Operated dialysis machines, ensuring proper settings and functionality throughout procedures.
- Collaborated with healthcare team to assess patient conditions and treatment plans.
- Educated patients on dialysis process and post-treatment care, improving their understanding and adherence to treatment plans.
- Documented patient progress and treatment outcomes in electronic health records, facilitating timely and effective care responses.
- Sanitized and prepared equipment following infection control protocols, maintaining a safe treatment environment.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
Preschool Teacher's Assistant
1 Year 1 Month- Assisted teachers in implementing Montessori curriculum and facilitating engaging activities to enhance student learning.
- Oversaw children's behavior to ensure a safe and nurturing classroom environment.
- Communicated with parents about student progress and classroom events to reinforce home-school connections.
Medical Assistant
1 Year 3 Months- Assisted providers during patient examinations and procedures, enhancing overall patient care.
- Coordinated patient scheduling and appointments, enhancing clinic workflow.
- Educated patients on treatment plans and medication instructions, improving patient comprehension.
- Conducted routine laboratory tests and ensured optimal equipment functionality.
- Performed routine laboratory tests and maintained equipment in optimal condition.
- Provided education on treatment plans and medication instructions, increasing patient understanding.
Customer Service
1 Year 2 Months- Resolved complex member issues through specialist escalation, improving first-contact resolution rates.
- Referred clients to appropriate personnel to streamline response times and expedite issue resolution.
- Maintained accurate account records and processed transactions to ensure billing accuracy and audit compliance.
Medical Assistant
2 Years- Monitored and reported vital sign changes to enable faster clinical interventions and improve patient outcomes.
- Coordinated provider communications to expedite treatment decisions, reducing patient wait times.
- Redesigned record workflows to enhance patient intake accuracy, decreasing scheduling errors.
- Managed medical supply inventory to ensure compliance, preventing stock interruptions and supporting clinic operations.
Personal Care Assistant
1 Year 10 Months- Assisted clients with daily living activities and personal hygiene to enhance independence and preserve dignity.
- Administered medication according to prescribed schedules and guidelines.
- Provided emotional support and companionship to uplift client morale and foster overall well-being.
Education
AED/BLS/First Aid Certified
Certified Medical Assistant Diploma - Medical assistant
High School Diploma
Skills
Phlebotomy techniques
Blood sample handling
Organization
Patient education
Dialysis machine operation
Dialysis operation
ICD-9
ICD-10
CPT
Organized
Microsoft Office
Blood collection
Blood draw
Endocrinology
Specimen handling
Timeline
Mobile Phlebotomist
Tridentcare Health Services
04.2026 - CurrentRead More
Patient care technician
Davita Dialysis center
11.2024 - 01.2026Read More
Preschool Teacher's Assistant
Casa Dia Montessori
09.2023 - 10.2024Read More
Medical Assistant
BJC Physician Group
06.2022 - 09.2023Read More
Customer Service
RDI Corp
11.2020 - 01.2022Read More
Medical Assistant
A. Rohani Medical Clinic
11.2018 - 11.2020Read More
Personal Care Assistant
Chrysalis
12.2017 - 10.2019Read More
Desert Rose High School
High School Diploma
Read More
American Heart Association
AED/BLS/First Aid Certified
Read More
Milan Institute
Certified Medical Assistant Diploma from Medical assistant
Read More