Phenicia Joy Wells
Fontana,CA
Summary
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.
Overview
24
24
years of professional experience
Work History
Supervising Clerk
Los Angeles County Department of Public Social Services
04.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Coordinated and scheduled meetings and appointments.
- Cross-trained existing employees to maximize team agility and performance.
Intermediate Typist Clerk
Los Angeles County Department Of Social Services
06.2020 - 04.2022
- Assist with administrative and clerical procedures and systems such as LRS, word processing, managing files and records and other office procedures
- Input data into computers manual and with devices such as optical scanners
- Update and transfer active eligible cases
- Contributed to a professional work environment by maintaining confidentiality and handling sensitive information appropriately.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
Eligibility Worker I
Los Angeles Department Of Social Services
01.2020 - 06.2020
- Interviewed and investigated applicants for public assistance to gather information pertinent to applications
- Usage of LRS, MEDS, EXCEL and WORD
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Managed processing of financial assistance and food stamp benefits applications.
Intermediate Clerk
Los Angeles Department Of Social Services
04.2017 - 01.2020
- Experience with administrative work in the Risk Management/Ergonomic unit in Human Resources Department
- Prepare and approve/deny ergonomic equipment request
- Answer high volume phone calls and emails providing information to the employees of DPSS concerning regulations/policy, procedures, forms, applications and ergonomic request
- Process Pilot Program request for forwarding
Transportation Operator
Metropolitan Transportation Authority
06.2011 - 04.2017
- Providing safe transportation throughout the city while following all company rules/ regulations and state laws with a commercial license
- Met schedule demands by maintaining speed and following safety guidelines
- Receives and transmits two-way radio messages involving any accidents, emergencies, criminal activities and all Metro business
- Completed pre- and post-trip inspections and promptly reported issues to supervisor.
Child Care/ Foster Care
Octomom's Family Child Care
01.2009 - 06.2011
- Fostered over 10 children in a 3 year time frame, providing them with a warm welcoming home environment
- Provided 24 hr 7 days a week child care for multiple children
- Accountable for all educational activities, extra curricular activities that support bodily, emotional, academic and communal growth
- Supervised child care assistants
- Data entry for government funded food program on a EXCEL spread sheet
Mail Carrier
US Postal Service
08.2001 - 01.2009
- Responsible for the delivery and collection of all US mail in a designated community
- Provided excellent customer service at front windows, answering all questions, concerns and complaints in regards to US Postal Services
- Accepted C.O.D., registered, certified, and insured mail from postal customers
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Education
Computer Science
Los Angeles Southwest Community College
Los Angeles, CA08.2000
High School Diploma -
George Washington Preparatory High School
Los Angeles, CA05.1996
Skills
- Critical thinking
- Data entry
- Proofreading & editing
- Prioritization
- Customer satisfaction
- Cash handling
- Administrative support
Timeline
Supervising Clerk
Los Angeles County Department of Public Social Services
04.2022 - Current
Intermediate Typist Clerk
Los Angeles County Department Of Social Services
06.2020 - 04.2022
Eligibility Worker I
Los Angeles Department Of Social Services
01.2020 - 06.2020
Intermediate Clerk
Los Angeles Department Of Social Services
04.2017 - 01.2020
Transportation Operator
Metropolitan Transportation Authority
06.2011 - 04.2017
Child Care/ Foster Care
Octomom's Family Child Care
01.2009 - 06.2011
Mail Carrier
US Postal Service
08.2001 - 01.2009
Computer Science
Los Angeles Southwest Community College
High School Diploma -
George Washington Preparatory High School
Similar Profiles
Alfred GarciaAlfred Garcia
Senior Network Systems Administrator at Los Angeles County Department of Public Social ServicesSenior Network Systems Administrator at Los Angeles County Department of Public Social Services
Brenda RubinBrenda Rubin
Eligibility Worker II at Los Angeles County Department of Public Social ServicesEligibility Worker II at Los Angeles County Department of Public Social Services
Karine AlexanianKarine Alexanian
Eligibility Worker II at Los Angeles County Department of Public Social ServicesEligibility Worker II at Los Angeles County Department of Public Social Services