Pheonix James
Washington
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Front Desk & Stretch Therapist
Massage Envy
08.2023 - 01.2025
- Educated clients about muscle health and self-care techniques post-session.
- Maintained clean and organized treatment rooms for optimal hygiene standards.
- Collaborated with team members to enhance service delivery and client experience.
- Scheduled appointments efficiently while managing client records accurately.
- Demonstrated strong communication skills to build rapport with diverse clientele.
- Educated clients on evidence-based treatments to enhance their understanding of the therapeutic process.
Scheduling Coordinator
WB Waste
07.2022 - 10.2022
- Detail oriented and highly organized Medical Administrative Assistant with proven expertise in managing front office operations in fast paced healthcare environments.
- Skilled in patient scheduling, medical records management, insurance verification, and maintaining strict confidentiality in compliance with HIPAA regulations.
- Recognized for delivering exceptional patient service, streamlining administrative workflows, and supporting clinical staff to ensure efficient daily operations.
- Strong communicator with a commitment to accuracy, professionalism, and enhancing the overall patient experience.
- Coordinated schedules for waste collection and disposal operations.
- Managed communication between drivers and customers for service requests.
- Collaborated with team members to resolve scheduling conflicts promptly.
- Utilized scheduling software to optimize daily operations and resource allocation.
Front Desk Receptionist
Ashley Homestore
Falls Church
11.2021 - 04.2022
- Managed incoming calls and scheduled appointments for store consultations.
- Maintained a tidy and organized front desk area to enhance customer experience.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Completed basic bookkeeping and document filing.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Performed data entry into computer systems to maintain accurate records of customer information.
Verification specialist
Dan sources
Montgomery
01.2019 - 09.2021
- Reviewed and verified documentation for compliance with company policies.
- Collaborated with team members to enhance verification processes and efficiency.
- Monitored data entry for accuracy and consistency across multiple systems.
- Performed verification of customer accounts and ensured data accuracy.
In home health aide
Volunteers of America
Montgomery
09.2017 - 07.2018
- Assisted clients with daily living activities and personal care needs.
- Monitored client health status and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Developed leisure activities designed to stimulate mental awareness in elderly clients suffering from dementia or Alzheimer's disease.
- Provided assistance with activities of daily living, such as bathing, grooming and dressing.
- Transported clients to medical appointments using a personal vehicle when needed.
- Administered prescribed medications in accordance with health care provider instructions.
- Performed light housekeeping duties including laundry and meal preparation.
Education
Physical Therapy Aide - Medical Admin. Assistant
MedCerts
Skills
- CPR & First Aide
- AED
- BLS
- Massage Therapy
- Stretch Therapy
- Reception
- Client education
- Appointment scheduling
- Hygiene compliance
- Data verification
- Patient coordination
- Electronic charting
- Client confidentiality
- Patient documentation
- Building rapport
- Analytical skills
- Health insurance portability and accountability act compliance
- Records management
- Multicultural competence
- Crisis intervention
References
- Torrie Grandville, 202-816-9042
- Fred Robinson, 202-840-4058
- Charlie Bradford, 202-209-6477
Timeline
Front Desk & Stretch Therapist
Massage Envy
08.2023 - 01.2025
Scheduling Coordinator
WB Waste
07.2022 - 10.2022
Front Desk Receptionist
Ashley Homestore
11.2021 - 04.2022
Verification specialist
Dan sources
01.2019 - 09.2021
In home health aide
Volunteers of America
09.2017 - 07.2018
Physical Therapy Aide - Medical Admin. Assistant
MedCerts