Pheonix Tett-Hines
Lansing,MI
Summary
Results-driven General Sales Manager proficient in electronic, or solar panel products. Specialized in increasing sales and maximizing team success. Talented motivator and leader with a decisive, hardworking and resourceful approach. Enthusiastic about driving business growth at any customer service or sales company I am in. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, willing to take on any added responsibility for team goals.
Overview
9
9
years of professional experience
Work History
General Sales Manager
Climax Solar
03.2022 - 01.2024
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
Sales Manager
Cricket Wireless
11.2020 - 01.2022
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
- Informed current and prospective customers of promotions and new or upgraded products.
- Followed up with customers to solicit further sales.
Dock Worker
Meijers Warehouse
03.2019 - 12.2020
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Prevented load shifting or damage by using bracing and strapping techniques.
Lead Sales Key Holder
Sprint
01.2015 - 06.2018
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
Education
High School Diploma -
Grand Ledge High School
Grand Ledge, MISkills
- Leadership and team building
- Employee Motivation
- Team Development
- Sales Development
- Sales Leadership
- Revenue Generation
- Verbal and written communication
- Training and coaching
Timeline
General Sales Manager
Climax Solar
03.2022 - 01.2024
Sales Manager
Cricket Wireless
11.2020 - 01.2022
Dock Worker
Meijers Warehouse
03.2019 - 12.2020
Lead Sales Key Holder
Sprint
01.2015 - 06.2018
High School Diploma -
Grand Ledge High School
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