Phi Lam
Bordentown,NJ
Summary
Dependable Transaction processor and mailroom lead bridging management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with strong work ethic and advanced complex problem-solving skill. Coordinates with management, other team leads and colleagues to ensure continuous improvement of process/operations and maintain a quality of service that meets or exceeds company goals. Influences in Vietnamese and English.
Overview
32
32
years of professional experience
Work History
Inbound Associate
Amazon Inc.
Robbinsville, NJ
09.2018 - Current
- Working as inbound associates; main duty as stow merchandise but not limit to other duties
- I.e
- Water spider, problem solve...
Senior Transaction Processor
Xerox (Conduent) Inc.
Hamilton, NJ
04.2006 - 08.2018
- Worked closely with the state of New Jersey Department of Human Services for updating non-custodial parents' records
- Prepared source data for computer entry compiling and sorting information increasing high quality and accuracy score of 65%
- Processed payment via EPay of forms of payments (check, money order…) for NJFSPC
- Co-developed program that reduce processing errors by 45%
- Served as backup system administrator, schedule, and performed tape back-up
- Corresponded to customers via state help desk software
- Provided IT support for in-house and state users.
Office Manager
Avis Rent-a-car
Princeton, NJ
01.2001 - 01.2006
- Scheduled, booked, and provided customer services
- Processed end of day paperwork and rental confirmations
- Managed and oversaw rental junior staff.
Office Manager
Mastropieri Enterprises
Princeton, NJ
01.1993 - 01.2001
- Oversaw operation for Avis Rent A Car and Ryder truck rental
- Used Avis online reservation to book and track availability of rental cars
- Used Ryder Truck rental nationwide to schedule trucks for rent
- Processed end of day paperwork and rental confirmations
- Resolved customer issues.
Inventory Clerk
Princeton Instrument
Princeton, NJ
01.1995 - 01.1997
- Used computer software to track all items going out and coming in
- Handled shipping and receiving goods.
Education
Bachelor of Art and Information Technology -
Mercer County Community College
Hamilton, NJ01.2012
Microsoft Certified System Engineering Program -
Mercer County Community College
Hamilton, NJ01.2009
Successfully completed Microsoft Certified Professional -
Aptech Computer
Princeton, NJ01.2008
2017 (American Management Association) -
AMA-Business
Associate of Science. Specialized in Computer Networking -
Fairleigh Dickinson University
TeaneckSkills
- Effective leader
- Staff training/development
- Employee scheduling
- Consistency to meet goals
- Efficient multitasker
- Conflict resolutions
- Customer service oriented
- Organized
- Technical Support
- Data Entry
- Customer Service
- Payment Processing
- Communicating with clients
- Customer Support
Timeline
Inbound Associate
Amazon Inc.
09.2018 - Current
Senior Transaction Processor
Xerox (Conduent) Inc.
04.2006 - 08.2018
Office Manager
Avis Rent-a-car
01.2001 - 01.2006
Inventory Clerk
Princeton Instrument
01.1995 - 01.1997
Office Manager
Mastropieri Enterprises
01.1993 - 01.2001
Bachelor of Art and Information Technology -
Mercer County Community College
Microsoft Certified System Engineering Program -
Mercer County Community College
Successfully completed Microsoft Certified Professional -
Aptech Computer
2017 (American Management Association) -
AMA-Business
Associate of Science. Specialized in Computer Networking -
Fairleigh Dickinson University
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