Phil De Coning
Chicago,IL
Summary
Results-driven professional with a focus on operational efficiency, risk management, and process optimization. Successfully led cross-functional teams to implement scalable solutions, achieving measurable outcomes and aligning organizational goals with market expansion strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Uber Technologies Inc.
Chicago, IL
03.2023 - Current
- Optimized multi-regional operations across Product, Engineering, and Community teams, driving process efficiency and cross-functional alignment.
- Led reverification of 3M+ users, reinforcing identity assurance and strengthening platform integrity.
- Delivered $1.5M in cost savings by redesigning background check (BGC) and identity verification workflows.
- Mentored new Operations Managers, providing guidance on reporting, SQL query development, and G Suite tools to accelerate onboarding and performance.
- Directed cross-functional initiatives to establish scalable operational frameworks in high-growth, international markets.
- Analyzed operational metrics to uncover and implement process improvements, increasing team efficiency and effectiveness.
- Built detection models to identify and mitigate AI-based identity evasion tactics, enhancing system security.
- Authored and standardized SOPs, ensuring operational consistency and best practices across teams.
- Orchestrated cross-functional syncs to align departmental objectives with broader organizational goals.
- Negotiated vendor agreements, securing cost-effective contracts for key materials and services.
Safety Ops. - Strategic Operations Manager
Uber Technologies Inc.
San Diego, California
09.2021 - 03.2023
- Overhauled SOPs and resources to establish standardized practices, enhancing transparency and organization.
- Directed Risk & Compliance operations for fraud detection and adherence to regulatory requirements across US and Canada.
- Produced risk signals for automated and manual fraud identification to mitigate platform abuse.
- Developed tools and automations in product operations to maximize efficiency and reduce costs.
- Implemented automated sheets for KPI tracking and OKR monitoring with daily updates via auto-database querying.
- Created automatic risk flagging systems to notify key stakeholders of trends and fluctuations.
- Launched three products to minimize consumer friction and improve accuracy of information collected.
- Devised and orchestrated creative solutions to complex problems across various LOBs leveraging unique perspectives from across the organization.
Risk and Compliance - Project Specialist II/Sr. Project Specialist
Uber Technologies Inc.
Phoenix, USA
09.2019 - 04.2021
- Streamlined entry-level agent workflows through automation and documentation, enhancing driver onboarding experience.
- Achieved 100% quality assurance in agent training via measurable feedback methods.
- Cultivated partnerships with various stakeholders, driving significant business growth.
- Managed compliance relationships between Central Operations and near-shore Identity Verification teams regarding driver privacy.
- Completed eLeaP Fraud Detection & Remediation courses, establishing expertise in identity fraud detection.
- Conducted annual cross-regional audits for compliance, involving hundreds of thousands of users and over 90 agents.
Compliance Team Member
Uber Technologies Inc.
Phoenix, USA
10.2018 - 09.2019
- Identified trends and solved problems with key stakeholders to optimize project efficiency.
- Developed dashboards to enhance organization of Uber tools and resources.
- Audited documents for over 200 cities in North America to confirm compliance and support driver eligibility.
- Assisted in training procedures for ad-hoc projects, demonstrating key performance metrics.
- Self-sourced projects to maximize team efficiency and productivity.
Lead Real Estate Photographer
Rocketlister
Tempe, USA
02.2018 - 11.2018
- Produced professional real estate videos utilizing DJI, Canon, and Matterport equipment to meet client objectives.
- Communicated with agents and homeowners to deliver exceptional support and service.
- Coordinated product placement for staging, optimizing consumer experience and enhancing digital performance.
- Demonstrated key techniques to fellow photographers, maximizing potential of property photoshoots.
VIP Host & Services
Scottsdale Nights
Scottsdale, USA
01.2017 - 02.2018
- Cultivated relationships with venues through networking to coordinate events for high-profile guests.
- Created marketing collateral by designing materials and strategies to enhance social media presence.
Education
Bachelor of Arts - Film & Media Studies
Arizona State University
Tempe, AZSkills
- Process optimization
- Risk management
- Data analysis
- Cross-functional collaboration
- Standard operating procedures
- Fraud detection
Accomplishments
- 2020 H2 Support Superstar
- 2020 US&C Annual Support Superstar
- 2020 Global Support Superstar
- 2019 Lightyear Award
Languages
English
Native/ Bilingual
Afrikaans
Professional
Certification
- Lean Six Sigma - Yellow Belt
Timeline
Senior Operations Manager
Uber Technologies Inc.
03.2023 - Current
Safety Ops. - Strategic Operations Manager
Uber Technologies Inc.
09.2021 - 03.2023
Risk and Compliance - Project Specialist II/Sr. Project Specialist
Uber Technologies Inc.
09.2019 - 04.2021
Compliance Team Member
Uber Technologies Inc.
10.2018 - 09.2019
Lead Real Estate Photographer
Rocketlister
02.2018 - 11.2018
VIP Host & Services
Scottsdale Nights
01.2017 - 02.2018
Bachelor of Arts - Film & Media Studies
Arizona State University