Phil Kline Cade Carroll
Eagle Mountain
Summary
Dynamic Service Advisor with 5 years at LHM Ford, excelling in customer relationship management and warranty processing. Proven ability to enhance customer satisfaction through effective conflict resolution and upselling techniques. Skilled in utilizing automotive advising systems to streamline service delivery and maintain accurate customer records. Goal-oriented and dedicated to exceeding client expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor
LHM Ford
Draper
06.2012 - 11.2024
Manage customers' expectations.
- Possess 5 years of expertise in service writing.
- Oversaw warranty counseling process to manage expense controls.
- Familiar with automotive advising computer systems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Prepared invoices for services rendered and collected payments from customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Maintained records of customer interactions and transactions.
- Upsold additional products or services when appropriate.
- Updated databases with new and modified customer data.
- Resolved customer complaints in an efficient and courteous manner.
Education
Some College (No Degree) - Business Management
Salt Lake Community College
West Valley City, UTSkills
- Customer Greeting Skills
- Manage customer expectations
- Engaged in Business Management Coursework for Three Semesters
- Customer service
- Data entry
- Sales techniques
- Client relationship management
- Warranty processing
- Team collaboration
- Computer skills
- Goal-oriented mindset
- Price quoting
- Service recommendations
- Customer relationship management
- Complaint resolution
- Service scheduling
- Conflict resolution
- Inbound and outbound calling
Certification
- Ford course in service writing
- Ford course in managing customer expectations
- Ford course in Chris Collins training (customer experience)
- Ford course for entry level tech
Phone Numbers
801-232-1607, 801-232-1607
Future Education
Enrolling in spring semester to complete my degree, 05/26
Accomplishments
- Served 4 years active duty in the U.S. Marine Corps
References
References available upon request.
Timeline
Service Advisor
LHM Ford
06.2012 - 11.2024
Some College (No Degree) - Business Management
Salt Lake Community College
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