Excel
Phil Owunta
Technician
2345 Peachwood Cir Ne Apt 5107 Atlanta,GA
Summary
Passionate, alluring, and studious customer service specialist trained in handling conflict resolution and solving customers issues in a efficient manner. Seeking to leverage interpersonal skills and showcase telesales skills to grow customer loyalty for the respectable company. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Service Technician
TruGreen
Norcross, GA
04.2019 - Current
- Evaluated systems according to predetermined checklist and noted issues.
- Documented all changes and actions in computer-based tracking system.
- Surpassed corporate goals by reaching 95% customer satisfaction rating in [two years].
- Maintained up-to-date knowledge of product and service changes.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Delivered excellent customer service, resulting in consistent 96% customer satisfaction rating.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Courier
Postmates Courier
Atlanta, GA
08.2017 - 05.2018
- Postmates Responsible for providing customers withe superb service in timely manner.
- Attain customer satisfactions rate of 4.8 out of 5 with more than 100+ delivery's.
- Adapt at complaint solution.
- Safely loaded items into delivery vehicle to minimize damage while in transit
- Built and maintained professional relationships with customers, which boosted business by 20%
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers
Customer Service Student Supervisor
Georgia Southern University Dining
Statesboro, GA
08.2013 - 07.2017
- Recipient of eagle Dining Services Scholarship for Spring 2015 in customer service and other office procedures.
- Performed with team of 15 new trainees for Georgia Southern Dining and established relationship with new trainees.
- Ensure adherence to Georgia Department of Health code and regulations.
- Increase customers satisfactions by 37% over course of two years.
- Responsible for quality service.
- Increase new customer service representatives retention rate by 45%.
- Participated in team-building activities to enhance working relationships
Lead, Volunteer
Habitat For Humanity
Statesboro, GA
03.2015 - 05.2016
- Students on weekly, trips to, Restore.
- Create and email students weekly itineraries for Habitat for Humanity Restore.
- Managed daily operation of Habitat for Humanity by conducting donations pick- ups, organizing donations, and facility maintenance.
- Performed classrooms presentation that introduce 20 students to mission statement and purpose of office of leadership and community Engagement.
- Met with other volunteers and program leaders to discuss new services
- Helped program leaders with administrative support duties
- Helped program leadership with planning and fundraising responsibilities
- Reported on updates to project specifications and progress
- Managed schedules, accepted time off requests and found coverage for short shifts
Education
BBA - Political Science Minor Economics
Georgia Southern University
08.2012 - 05.2017
Skills
Operations support
Data analysis
Performance Optimization
Public speaking
Research
Team collaboration
Documentation proficiency
Complaint resolution
Strategic sales knowledge
Project presentation
Interpersonal communication skills
Software
Javascript
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Technician
TruGreen
04.2019 - Current
Courier
Postmates Courier
08.2017 - 05.2018
Lead, Volunteer
Habitat For Humanity
03.2015 - 05.2016
Customer Service Student Supervisor
Georgia Southern University Dining
08.2013 - 07.2017
BBA - Political Science Minor Economics
Georgia Southern University
08.2012 - 05.2017