Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
Teacher

Phil Owunta

Technician
2345 Peachwood Cir Ne Apt 5107 Atlanta,GA

Summary

Passionate, alluring, and studious customer service specialist trained in handling conflict resolution and solving customers issues in a efficient manner. Seeking to leverage interpersonal skills and showcase telesales skills to grow customer loyalty for the respectable company. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Service Technician

TruGreen
Norcross, GA
04.2019 - Current
  • Evaluated systems according to predetermined checklist and noted issues.
  • Documented all changes and actions in computer-based tracking system.
  • Surpassed corporate goals by reaching 95% customer satisfaction rating in [two years].
  • Maintained up-to-date knowledge of product and service changes.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Delivered excellent customer service, resulting in consistent 96% customer satisfaction rating.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Courier

Postmates Courier
Atlanta, GA
08.2017 - 05.2018
  • Postmates Responsible for providing customers withe superb service in timely manner.
  • Attain customer satisfactions rate of 4.8 out of 5 with more than 100+ delivery's.
  • Adapt at complaint solution.
  • Safely loaded items into delivery vehicle to minimize damage while in transit
  • Built and maintained professional relationships with customers, which boosted business by 20%
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers

Customer Service Student Supervisor

Georgia Southern University Dining
Statesboro, GA
08.2013 - 07.2017
  • Recipient of eagle Dining Services Scholarship for Spring 2015 in customer service and other office procedures.
  • Performed with team of 15 new trainees for Georgia Southern Dining and established relationship with new trainees.
  • Ensure adherence to Georgia Department of Health code and regulations.
  • Increase customers satisfactions by 37% over course of two years.
  • Responsible for quality service.
  • Increase new customer service representatives retention rate by 45%.
  • Participated in team-building activities to enhance working relationships

Lead, Volunteer

Habitat For Humanity
Statesboro, GA
03.2015 - 05.2016
  • Students on weekly, trips to, Restore.
  • Create and email students weekly itineraries for Habitat for Humanity Restore.
  • Managed daily operation of Habitat for Humanity by conducting donations pick- ups, organizing donations, and facility maintenance.
  • Performed classrooms presentation that introduce 20 students to mission statement and purpose of office of leadership and community Engagement.
  • Met with other volunteers and program leaders to discuss new services
  • Helped program leaders with administrative support duties
  • Helped program leadership with planning and fundraising responsibilities
  • Reported on updates to project specifications and progress
  • Managed schedules, accepted time off requests and found coverage for short shifts

Education

BBA - Political Science Minor Economics

Georgia Southern University
08.2012 - 05.2017

Skills

    Operations support

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Software

Excel

Javascript

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service Technician

TruGreen
04.2019 - Current

Courier

Postmates Courier
08.2017 - 05.2018

Lead, Volunteer

Habitat For Humanity
03.2015 - 05.2016

Customer Service Student Supervisor

Georgia Southern University Dining
08.2013 - 07.2017

BBA - Political Science Minor Economics

Georgia Southern University
08.2012 - 05.2017

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Phil OwuntaTechnician