Phil Southward
Saint Petersburg,FL
Summary
Achieved over 10,000 miles of safe driving without a preventable accident. Earned recognition as “Bus Operator of the Quarter” for outstanding safety, reliability, and customer service. Contributed to operational excellence by supporting safety initiatives that helped reduce accident rates by 25%. Maintained 100% compliance with Department of Transportation (DOT) and ADA regulations, including thorough and consistent pre-trip and post-trip vehicle inspections.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
PSTA
Clearwater, FL
04.2025 - Current
- Safe Driving - maintaining a clean driving record, performing pre-trip vehicle inspections, and adhering to DOT/state regulations.
- Customer Service & Safety: Detail assisting passengers with boarding/alighting (including wheelchair lift operation) and providing information.
- Time Management: Emphasize maintaining strict route schedules and managing traffic conditions.
- Conflict Resolution: Highlight experience handling passenger disputes or emergency situations safely
Property Management Assistant
Family Business Association
Upper-Sandusky, OH
12.2013 - 03.2020
- Promptly responded to tenant complaints and concerns for over 12 properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs, shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Cleaned warehouse areas to maintain safety and efficiency.
Train Conductor
Norfolk & Southern Railroad
Bellevue, OH
12.2019 - 08.2020
- As a train crew member, a conductor travels to various locations with the train, ensuring the safe arrival of cargo to its destination. Responsibilities include switching cars, making or splitting up trains in yards, or moving cars between yards, sidings or tracks.
Flex Operator
General Mills
Marion, OH
08.2012 - 12.2019
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Server/Waiter/Bartender/Manager
Mon Ami and historical restaurant
Catawba Island, OH
02.2009 - 08.2016
- Provided excellent service to customers.
- Educated customers on different types of wine while ensuring they had fun!
- Used downtime to keep the restaurant nice and clean.
- Ensured all customers had an enjoyable and relaxing time while at the restaurant.
Sales Associate
Honda Acura
Marion, OH
02.2012 - 07.2015
- Provided excellent service to customers.
- Ensured all customers had an enjoyable and relaxing time while at the dealership.
Education
Bachelor's degree - Business
IUPUI
Indianapolis, Indiana05.2009
Skills
- Safety-focused operations
- Defensive driving
- DOT and ADA compliance
- Pre-trip and post-trip inspections
- Accident prevention
Staff Management
Familiar with WMS
Class B Endorsements Air brakes & Passenger
Heavy equipment operations
Order picking and processing
Materials transport
Forklift Operation
OSHA-trained
Shipping Documentation
Lifts up to 100 pounds
Shipping and receiving
Equipment Maintenance
Overhead crane operator training
Production Scheduling
Warehouse operations
Safety standards and protocols
Heavy industrial equipment
Material packaging
Materials handling
Shipping and receiving expert
Packing and scanning
General laborer
Team Player
Inventory staging
Accomplishments
• Maintained an excellent attendance record and strong reliability in a fast-paced work environment.
• Recognized for professionalism and strong work ethic while working with team members and the public.
Certification
- Clean driving record
- Willing to work overtime
- Strong knowledge of safety procedures
- Excellent communication with team and passengers
Additional Information
- Clean driving record
- Willing to work overtime
- Strong knowledge of safety procedures
- Excellent communication with team and passengers
Timeline
Transit Bus Operator
PSTA
04.2025 - Current
Train Conductor
Norfolk & Southern Railroad
12.2019 - 08.2020
Property Management Assistant
Family Business Association
12.2013 - 03.2020
Flex Operator
General Mills
08.2012 - 12.2019
Sales Associate
Honda Acura
02.2012 - 07.2015
Server/Waiter/Bartender/Manager
Mon Ami and historical restaurant
02.2009 - 08.2016
Bachelor's degree - Business
IUPUI