Summary
Overview
Work History
Education
Skills
Skills Interests
References
Timeline
Generic

Phil Turner

Wesley Chapel,FL

Summary

Detail-oriented writer with expertise in clear communication and professional documentation, recognized for excellence in digital content creation. Demonstrates a proven ability to craft engaging messaging while organizing complex information to enhance audience comprehension. Strong problem-solving skills and effective time management contribute to optimal efficiency in high-pressure environments. Aiming to leverage these capabilities to drive innovative content strategies.

Overview

10
10
years of professional experience

Work History

Certification Clerk

CCA, Inc
Memphis, TN
09.2018 - Current
  • Managed all aspects of the administrative Certification process for a Trade Association, ensuring smooth and efficient operations.
  • Updated and maintained custom certificates and recertification processes to ensure compliance with industry standards and regulations.
  • Drafted, proofed, and edited FCRA, FDCPA, and other certification documents for accuracy, consistency, and alignment with legal standards.
  • Answered a high volume of incoming calls and in-person inquiries from members, providing exceptional customer service and resolving certification issues efficiently.
  • Coordinated the shipments of training manuals and printed certificates, ensuring timely and accurate delivery to members.
  • Streamlined certification processes through digital solutions, improving efficiency and reducing errors.
  • Developed and maintained strong relationships with members to ensure their needs were met promptly, increasing overall member satisfaction.
  • Implemented system improvements for tracking and reporting certification statuses, significantly enhancing operational efficiency.
  • Collaborated with the marketing team to create informative communication materials for members, contributing to member engagement and education.
  • Drafted clear, professional communications, including newsletters and email updates, to keep members informed about certification processes and industry updates.
  • Utilized digital tools and CRM platforms to manage certification-related records, contributing to more streamlined workflows.

Setup Crew

Philo Ministries
Memphis, TN
08.2015 - 02.2018
  • Identify and perform daily, periodic, and project cleaning, e.g., bathrooms and classrooms
  • Provided basic maintenance tasks in assigned areas to ensure the best possible level of cleanliness
  • Perform setup/tear-down of classrooms and special events, including moving furniture and equipment
  • Maintained equipment as requested, including maintaining data, repair requests, etc
  • Communicate concerns related to equipment/facilities immediately

Education

Bachelor of Science - Communications

Western Governers University
Salt Lake City, UT
11-2025

Associate of Applied Arts - General Transfer Studies

Southwest Community College
Memphis, TN

Diploma -

Germantown High School
Memphis, TN

Skills

Communication & Client Relations
  • Clear and concise speaking abilities
  • Effective communication with clients and teams
  • Client support and relationship management

Writing & Documentation

  • Professional document preparation
  • Technical writing for clear, accurate documentation
  • Digital communication (email, messaging platforms, etc)

Problem Solving & Decision Making

  • Strong problem-solving capabilities
  • Sound decision-making skills under pressure

Time Management & Organization

  • Excellent time management and multitasking abilities
  • Strong organizational skills with the ability to prioritize tasks

Technical Proficiency

  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, etc)

Skills Interests

Customer service, Microsoft Office proficiency, Organization of office electronics, Verbal and written communication

References

References available upon request.

Timeline

Certification Clerk

CCA, Inc
09.2018 - Current

Setup Crew

Philo Ministries
08.2015 - 02.2018

Bachelor of Science - Communications

Western Governers University

Associate of Applied Arts - General Transfer Studies

Southwest Community College

Diploma -

Germantown High School

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