Summary
Overview
Work History
Education
Skills
References
Skills Interests
Timeline
Generic

Phil Turner

Spring

Summary

Detail-oriented communicator with 5+ years of experience in professional support and document management. Passionate about gaming communities and skilled at engaging players with clarity, empathy, and efficiency. Strong background in crafting digital content, solving problems under pressure, and managing customer inquiries. Eager to bring excellent communication and service to a player-focused role.

Overview

10
10
years of professional experience

Work History

Certification Clerk

CCA, Inc
09.2018 - Current
  • Delivered top-tier service to members via phone and email, managing high-volume inquiries.
  • Drafted and edited technical documents (FCRA, FDCPA) with attention to legal accuracy.
  • Created member-facing communication, such as newsletters and process guides.
  • Used CRM and digital tools to streamline workflows and track progress.
  • Supported marketing outreach to engage and educate certification program members.

Setup Crew

Philo Ministries
08.2015 - 02.2018
  • Provided logistical support and helped with facilities maintenance and events.

Education

Associate of Applied Arts - General Transfer Studies

Southwest Community College
Memphis, TN

Diploma -

Germantown High School
Memphis, TN

Bachelor of Science - Communications

Western Governers University
Salt Lake City, UT
11-2025

Skills

  • Player/Customer Support (Chat, Email, Phone)
  • Clear Communication & Empathy
  • Digital Tools (CRM, Email Platforms, Office Suite)
  • Documentation & Content Writing
  • Community Engagement & Relationship Building
  • Time Management & Task Prioritization

References

References available upon request.

Skills Interests

Customer service, Microsoft Office proficiency, Organization of office electronics, Verbal and written communication

Timeline

Certification Clerk

CCA, Inc
09.2018 - Current

Setup Crew

Philo Ministries
08.2015 - 02.2018

Diploma -

Germantown High School

Associate of Applied Arts - General Transfer Studies

Southwest Community College

Bachelor of Science - Communications

Western Governers University

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