Phil Zucker
Boca Raton,FL.
Summary
Success-driven, versatile sales professional trained and experienced in inside sales, outside sales, sales team management, customer service and marketing. Extensive sales training and presentation experience with expertise in lead qualification, closing strategies and building loyalty and long-term relationships with customers. Engaging, persuasive, relationship and team building communication skills and a style of selling that allows for the utilization of my exceptional ability to communicate and connect with diverse professional, social, and cultural backgrounds. Results-oriented, excel in identifying customer needs and providing solutions. Versed in expanding existing territories and developing new accounts.
Overview
18
18
years of professional experience
Work History
Corporate Director of Regional Sales
IQware Hospitality Technology
Coral Springs, Florida
01.2011 - Current
- 1 of 4 Corporate Sales Managers overseeing $4 billion in gross room revenue.
- Personally increased revenue by nearly 20% annually.
- Directly responsible for managing 400+ current and potential accounts via phone, web and on-site meetings which included resolving all customer requests, questions and complaints.
- Assisted in developing quarterly and annual sales department budgets as well reviewed operational records and reports to project sales and determine profitability.
- Developed new, unique sales process's and strategies to infiltrate new markets and competitor clientele.
- Established effective working relationships with clients to encourage continual feedback in order to improve existing operations and increase profitability.
- Product demonstrations, selling and contract negotiations via phone as well as onsite for potential clients.
- Supported the sales team in writing proposals and closing contracts.
- Present at National Sales Conferences at the invitation of Executive Leadership.
Lead Sales Associate
Mercedes-Benz of Pompano
Pompano Beach, Florida
05.2008 - 01.2011
- Top 2 producing sales associate at Largest Market Share Mercedes-Benz Dealer in the Region.
- Exceeded Regional Annual Sales targets by 25% and increased personal sales revenue by nearly 20% annually.
- Utilized relentless work ethic and drive to maintain a leading sales volume.
- Built extensive book of repeat loyal clients within the community, ensuring long-term business growth.
- Negotiated client contracts to ensure proper cost in order to maximize both revenue and sales growth.
- Maintained knowledge of current sales and promotions as well as policies regarding payment and exchanges.
Head Floor Manager/General Manager
Barchetta on the Bay
Miami, Florida
04.2007 - 05.2008
- Redesigned menu & property layout, renegotiated terms with vendors; halted extensive waste and fused front & back-of-the-house staff to create an organized supportive team committed to superior guest service.
- Aggressively developed and implemented new strategies to increase sales through various marketing channels in order to maximize profitability.
- Responsible for all staff hiring, training, performance evaluations, ordering and overseeing all day-to-day operations.
- Established a strong, local client base of repeat clientele; establishing lasting business growth.
- Coordinated and managed successful execution of all special events, weddings and weekly upscale dinner parties.
- Supervised all company purchases to insure proper buying margins and profitability.
- Directly managed staff of 50+ employees within restaurant/lounge.
Assistant General Manager/Bar Manager
Jake's Restaurant
Coral Gables, Florida
06.2006 - 05.2007
- Responsible for scheduling, ordering and daily restaurant operations.
- Worked with General Manager to successfully change a struggling restaurant from strictly a dinner venue to a profitable local hotspot Lounge/Restaurant.
- Trained an entire new staff that exemplified a top level of service & excellence to not only its guests but amongst fellow staff members.
- Negotiated lower purchasing costs of all alcoholic beverages; directly increasing revenue by 8-10%
- Cut food costs by nearly 15%, increased sales by 20% while raising overall food quality and guest satisfaction.
- Reviewed operational records and reports to project sales and determine profitability.
Lounge/Bar Manager
Karu Restaurant & Y Ultra lounge
Miami, Florida
05.2005 - 06.2006
- Part of Corporate Management Team that interviewed and hired a 100+ employees for a $27 million dollar operation.
- We worked for 6 months prior to opening on developing a unique concept, new company standards, policies & procedures and a comprehensive employee training program.
- Supervised and instructed staff through a demanding 2 month training program and structured high-level performance evaluations to uphold company standards.
- Met with national industry leaders throughout the country and brought best practices leadership back to the company.
- Created an environment based on my, "Lead By Example" reputation that kept staff reliable, highly focused and always looking to exceed previous levels of excellence.
- Directly responsible for overseeing a Sales Team of 40+ employees.
Education
Business Marketing -
Arizona State University & Scottsdale Community College
1998-2002
Skills
Leadership & Team Building
- Long-Term Client Relationship Building
- Project & Account Management
- Direct Sales Training & Team Motivation
- Superior Time Management Skills
- Analytical Problem Solver
- Strong Interpersonal Skills
- Exceptional at Multi-Tasking
- Results-Oriented and Energetic
- Customer& Goal-Oriented
Timeline
Corporate Director of Regional Sales
IQware Hospitality Technology
01.2011 - Current
Lead Sales Associate
Mercedes-Benz of Pompano
05.2008 - 01.2011
Head Floor Manager/General Manager
Barchetta on the Bay
04.2007 - 05.2008
Assistant General Manager/Bar Manager
Jake's Restaurant
06.2006 - 05.2007
Lounge/Bar Manager
Karu Restaurant & Y Ultra lounge
05.2005 - 06.2006
Business Marketing -
Arizona State University & Scottsdale Community College
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