Philana Mcbride
Jacksonville,FL
Summary
Dynamic retail supervisor with a proven track record at UF Health Shands Hospital, excelling in staff training and customer service management. Enhanced operational efficiency through effective task delegation and inventory control, resulting in increased customer loyalty and sales growth. Committed to maintaining high standards and fostering a positive team environment.
Overview
16
16
years of professional experience
Work History
Retail Supervisor
UF Health Shands Hospital
11.2021 - Current
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Trained Staff on product knowledge and customer service excellence, boosting sales and customer loyalty.
- Maintained high standard of dining room presentation and cleanliness, attracting more customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Followed exact recipes for mixing and preparing beverage and food items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Overnight Supervisor
Wawa
01.2018 - 11.2021
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Streamlined sandwich assembly process for increased efficiency and improved service times.
- Increased efficiency of stock replenishment through the use of handheld devices for inventory tracking and communication with management teams.
Assistant Store Manager
7 Eleven Store
06.2009 - 01.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Education
High School Diploma -
Colonial High School
Orlando, FLSkills
- Task delegation
- Inventory control
- Store organization
- Staff training and development
- Store operations
- Customer service management
- Cash handling and reconciliation
- Employee training
- Multitasking and prioritizing
Timeline
Retail Supervisor
UF Health Shands Hospital
11.2021 - Current
Overnight Supervisor
Wawa
01.2018 - 11.2021
Assistant Store Manager
7 Eleven Store
06.2009 - 01.2020
High School Diploma -
Colonial High School
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