PHILANDRA DORSETT
Knoxville,USA
Summary
Detail-oriented Medical Transcriptionist with expertise in skin, ocular, and breast pathology. Transcribed machine-dictated reports for accurate patient documentation while leveraging years of customer service experience in retail and healthcare environments. Committed to resolving issues and enhancing customer satisfaction to support team objectives.
Overview
29
29
years of professional experience
Work History
Customer Service Support Representative
LabCorp
Knoxville, TN
09.2021 - 12.2025
- Managed incoming phone calls to address clients' inquiries and concerns.
- Processed all incoming faxes.
- Ordered slides from the histology department for pathologists to make block selections to be sent out.
- Distributed slides and blocks to pathologists upon receipt from the histology department
- Ordered blocks from the histology department according to pathologists' selections.
- Sent out molecular tests for clients and pathologists.
- Distributed all molecular results to pathologists.
- Faxed molecular pathology results to clients when requested.
- Printed all flow reports and distributed to pathologists.
- Printed pathology reports and distributed to clients.
- Paged pathologists, residents, histo techs, and biobank techs to operating room for frozen sections at request of surgeons.
- Signed in all returned slides and blocks from clients.
- Accessioned all outside consults for pathologists to read
- Mailed back all slides upon completion of consults, or when requested from clients.
Medical Transcriptionist
Knoxville Dermatopathology Laboratory
Knoxville, Tennessee
06.1997 - 09.2021
- Listened to recorded dictation of doctors and transcribed and interpreted the dictation or written diagnostic codes into test results
- Identified inconsistencies, errors, and missing information within a report that could compromise patient care
- Printed reports for client distribution
- Sent patient's paraffin blocks to other laboratories for additional testing
- Packaged slides and reports to send to physicians for outside consultation
- Packaged slides and reports at the request of patients for second opinion
- Translated medical abbreviations into the appropriate terminology
- Organized and filed paperwork, glass slides, and paraffin blocks for easy retrieval
Education
Associate in Business Science - Professional Secretary
South College
Knoxville, TNCertificate - Medical Transcription
Roane State Community College
Oak Ridge, TNSkills
- Records management
- Data entry
- Document accuracy
- Office administration
- Medical consultations
- Medical transcription
- Software proficiency
- Speech recognition technology
Timeline
Customer Service Support Representative
LabCorp
09.2021 - 12.2025
Medical Transcriptionist
Knoxville Dermatopathology Laboratory
06.1997 - 09.2021
Certificate - Medical Transcription
Roane State Community College
Associate in Business Science - Professional Secretary
South College