Philanna Newman
Chicago,IL
Summary
Dedicated professional with a strong background in security and customer service, notably at AGB. Excelled in emergency response and maintaining safety protocols, showcasing expertise in CCTV surveillance and a detail-oriented approach. Proven track record of enhancing facility security and client satisfaction, with a commitment to excellence in all operational aspects.
Overview
25
25
years of professional experience
Work History
Security Officer
AGB
Chicago, IL
12.2022 - 03.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Andy Frain
Chicago, IL
11.2018 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Warehouse Worker
Heartside Foods
Chicago, IL
04.2018 - 11.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
CNA
IMS
Chicago, IL
09.2013 - 03.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Team Member
Burger King
Chicago, IL
09.2001 - 06.2004
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Housekeeper
Help At Home Health Care
06.1999 - 08.2001
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Flower Mound High School
Chicago, IL06.1997
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- CCTV surveillance
- Patrol operations
Timeline
Security Officer
AGB
12.2022 - 03.2024
Security Officer
Andy Frain
11.2018 - 12.2022
Warehouse Worker
Heartside Foods
04.2018 - 11.2019
CNA
IMS
09.2013 - 03.2018
Team Member
Burger King
09.2001 - 06.2004
Housekeeper
Help At Home Health Care
06.1999 - 08.2001
Flower Mound High School