Open To Work
Philemon Ngnepi
Houston,TX
Summary
Dynamic and results-driven professional seeking a position that fully utilizes my strong communication and interpersonal skills. With a rich background in sales and customer service, I am open to opportunities that leverage my capabilities to drive business growth, foster customer relationships, and contribute to team success. Whether in an inside sales role or any position requiring a people-centric approach, I am ready to bring my energetic, customer-focused mindset to a new challenge.
Overview
6
6
years of professional experience
Work History
Leasing Agent
Peace of Mind Concierge INC
Houston, TX
11.2022 - Current
- For see onsite property staff including maintenance and leasing agents.
- Perform marketing and leasing functions to maintain budgeted or greater occupancy for the property.
- Keeping occupancy 95% and higher with qualified tenants.
- Maintain delinquency 2% and under.
- Assist Property Manager in daily tasks.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Maintain good resident relations and respond to resident concerns to avoid escalation of problems.
- Monitor renewals and follow up on renewal notices.
- Maintain awareness of local market conditions and trends.
- Negotiated rental agreements with potential tenants.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Online Retail Sales
Ngnepi Enterprises
Houston, TX
06.2020 - 10.2022
- Driving sales and revenue by effectively engaging with potential customers through digital channels and representing the brand.
- Build and maintain relationships with customers and track their progress with the products.
- Display excellent products knowledge to educate costumers and increase product sales.
- Visiting clients to provide products and customer support when necessary.
Valet Supervisor/Concierge
Premier Parking Enterprises, LLC
Houston, TX
10.2017 - 04.2020
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
- Scheduled shifts for team members and managed time off requests.
- Provided training to new employees on company policies, procedures, and job duties.
- Participated in weekly meetings with other supervisors to discuss operational issues.
- Coached team members to consistently exceed superior customer service standards.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Education
Associate in Civil engineering -
Houston Community College
04.2020
Skills
- Building Interpersonal Relationships
- Written & Verbal Communication
- Organizational Skills
- Leadership Development
- Social Networking
- Teamwork
- Customer Relations/Support
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$65000/yr - $200000/yrTimeline
Leasing Agent
Peace of Mind Concierge INC
11.2022 - Current
Online Retail Sales
Ngnepi Enterprises
06.2020 - 10.2022
Valet Supervisor/Concierge
Premier Parking Enterprises, LLC
10.2017 - 04.2020
Associate in Civil engineering -
Houston Community College