PHILETHEA RUTHERFORD
At Homes LLC
Atlanta,United States
7
years of professional experience
Factotum with 7+ years of diverse experience spanning dispatch coordination, personal care assistance, and customer service. Demonstrates adaptability and critical thinking in fast-paced environments, ensuring compliance and enhancing operational efficiency. Skilled in fostering collaborative relationships with clients and teams, driving improvements in workflow and customer satisfaction. Passionate about leveraging expertise in adaptability and time management to contribute to innovative solutions and organizational success.
Work History
Leasing Agent Assistant
1 Year 4 Months- Assisted in managing leasing documentation and tenant applications to ensure compliance with company policies.
- Coordinated property viewings and responded to inquiries, enhancing prospective tenant engagement.
- Processed lease agreements and renewals, maintaining accurate records for all transactions.
- Supported marketing efforts by creating promotional materials and updating online listings across platforms.
- Conducted regular follow-ups with tenants, fostering positive relationships and addressing concerns promptly.
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
- Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Facilitated smooth move-ins and move-outs by coordinating schedules and communicating expectations clearly with tenants.
Dispatcher/ Order Selector
2 Years 3 Months- Monitored and prioritised incoming service requests, ensuring timely dispatch and measurable improvements in response efficiency.
- Coordinated driver schedules to maximise route coverage, resulting in noticeable gains in on-time deliveries and customer satisfaction.
- Maintained accurate records of dispatch activities and communications, supporting regulatory compliance and operational transparency.
- Documented production metrics daily, supporting data-driven decisions and ensuring compliance with quality standards.
- Implemented process enhancements on the production line, driving substantial improvements in workflow consistency and product quality.
Caregiver / Personal Care Assistant
4 Years 11 Months- Assisted in medication management
- Provided daily personal care, fostering a safe and comfortable living environment for clients while preserving their dignity.
- Maintained accurate records of client activities and care routines, ensuring compliance with care plans and regulatory standards.
- Encouraged client engagement in therapeutic and recreational activities, promoting emotional health and meaningful daily experiences.
Work At Home Customer Service
3 Years 3 Months- Diagnosed complex account issues, using methodical troubleshooting to achieve noticeable gains in first-call resolution rates.
- Guided customers through billing and technical processes, fostering trust and reducing escalations through clear communication.
- Documented each interaction accurately, maintaining up-to-date records and supporting compliance with company policies.
Education
High School Diploma
Skills
Adaptability
Time Management
Critical Thinking
Team Collaboration
Cpr
First Aid
Serv Safe
Property inspections
Client relationship building
Follow-up coordination
Document preparation
Accounting management
Real estate
Lease administration
Customer service
Timeline
Leasing Agent Assistant
South River Gardens Llc
03.2024 - 07.2025Read More
Dispatcher/ Order Selector
Scott Free Enterprises
11.2022 - 02.2025Read More
Caregiver / Personal Care Assistant
At Homes LLC
08.2021 - 07.2026Read More
Work At Home Customer Service
Afni Inc
06.2019 - 09.2022Read More
Kendrick High School
High School Diploma
Read More