Philheus Collins

Providing VIP customers With Grade A service!

• Collected and authorized payments of guests.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Quickly and accurately counted drawers at start and end of each shift.
• Answered questions about store policies and addressed customer concerns.

Managing pos system. Customer service, server training,

• Onboarded new employees, including training, mentoring and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Monitored working environment, making sure it was always safe, positive setting for all employees.
• Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.