PHILICIA MATTURIE
Danbury
Summary
Highly motivated professional with a proving track that demonstrates the ability to develop and implement successful plans of action to address individual needs. I Possess strong problem-solving skills to reduce barriers, and committed to helping individuals and families. I am organized, dependable and successful at managing multiple priorities with a positive attitude. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with the capacity to learn and apply new skills. I am committed to leveraging these qualities to drive team success and contribute to the growth of the organization.
Overview
2026
2026
years of professional experience
Work History
Overnight Support Specialist
Ability Beyond
08 2018 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided crisis intervention and risk assessments.
- Assessed individual barriers to optimal health outcomes such as socioeconomic factors or access limitations, working diligently to address these challenges through tailored interventions.
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
- Provided crisis intervention services as needed, responding quickly and appropriately to urgent situations in order to protect patient safety and wellbeing.
- Educated patients on self-care strategies and preventative measures to improve overall health outcomes and reduce the need for future interventions.
Marketing Manager
Baomui Beauty Salon
09.2020 - Current
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Art Teacher
Jericho Partnership
06 2018 - 06 2020
- Developed and implemented engaging art lessons for students in grades kindergarten through 12th.
- Assessed student work and provided constructive feedback.
- Established a positive and inclusive classroom environment that encouraged open communication and collaboration among students.
- Developed and executed engaging lesson plans, leading to increased student interest in art history and theory.
- Developed students'' artistic skills by providing personalized feedback and guidance on their artwork.
- Tailored instruction to meet diverse learning needs of students, resulting in improved academic performance and artistic skills.
Customer Service Manager
Annie Sez
06 2017 - 04 2018
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Followed through with client requests to resolve problems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Education
Bachelor’s - Visual & Performing Arts, Studio Art
Western Connecticut State University
Danbury, CT06-2021
Associate in Art - Visual And Performing Arts
Naugatuck Valley Community College
Waterbury, CT06-2018
High School Diploma -
Danbury High School
Danbury, CT06-2015
Skills
- Data compiling
- Call management
- Technical documents comprehension
- Group and individual instruction
- Lesson Planning
- Student records management
- Academic advisement
- Curriculum Development
- Retail store support
- Money handling abilities
- Account management
- Complaint resolution
- Strategic sales knowledge
- Administrative support
- Sales expertise
- Customer and client relations
- Compensation and benefits
- Staff Management
- Documentation and reporting
- Empathy and patience
Timeline
Marketing Manager
Baomui Beauty Salon
09.2020 - Current
Overnight Support Specialist
Ability Beyond
08 2018 - Current
Art Teacher
Jericho Partnership
06 2018 - 06 2020
Customer Service Manager
Annie Sez
06 2017 - 04 2018
Bachelor’s - Visual & Performing Arts, Studio Art
Western Connecticut State University
Associate in Art - Visual And Performing Arts
Naugatuck Valley Community College
High School Diploma -
Danbury High School