Philip Altvater
Summary
I have utilized strong interpersonal skills, leadership, creative problem solving, and work ethic throughout my career. My tenure at Pipe Monster Plumbing showcased my strong mechanical inclination and exceptional communication skills. I spearheaded a re-brand initiative, and significantly boosted revenue by upselling services, demonstrating my sales skills and leadership abilities. I taught myself a large variety of marketing tactics and strategies and utilized them to help grow the business revenue by over 50%.
During my time in the National Guard I was consistently relied on for leadership roles above my rank and position. This taught me many valuable leadership and communication skills. Every position I have held has required a high degree of creative problem solving skills.
Overview
13
13
years of professional experience
Work History
Service Plumber, Business Owner
Pipe Monster Plumbing
05.2021 - Current
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Repaired plumbing systems, components, and equipment.
- Boosted revenue with upselling additional services based on individual client needs.
- Increased repeat business through exceptional customer service and follow-up communications.
- Led the successful implementation of an extensive re-branding strategy.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
91B Vehicle Mechanic, Squad Leader, Inspector
MI Army National Guard
09.2011 - 09.2023
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Ensured mission success through diligent planning, preparation, and execution of assigned tasks.
- Lead a squad of 8-10 members engaged in vehicle maintenance operations.
- Lead a squad of 10 members during deployment to southwest border.
- Supervised daily operations of 10-15 observation posts and a team of 20-30 soldiers in support of Border Patrol at the southwest border.
- Inspected and diagnosed mission critical equipment pre and post maintenance and repair, ensuring high level of unit readiness.
Federal Technician, Wheeled Vehicle Mechanic
MI Army National Guard
08.2015 - 05.2021
- Improved vehicle functionality by diagnosing, repairing, and maintaining wheeled vehicles and their associated systems.
- Reduced downtime for critical equipment with timely troubleshooting and repair of electrical, hydraulic, and powertrain systems.
- Maintained high levels of work quality while adhering to strict deadlines for completion of repairs on essential military assets.
- Streamlined workflow processes through effective communication with supervisors regarding job progress updates and potential roadblocks encountered during repair tasks.
- Strengthened team collaboration by assisting other mechanics in resolving complex technical issues related to wheeled vehicle repairs.
Plumbing Apprentice
Byron Plumbing
08.2014 - 08.2015
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumbers.
- Assisted journeyman plumbers with complex commercial projects, resulting in successful completion within deadlines.
Education
Associate of Arts - General Studies
Grand Rapids Community College
Grand Rapids MI05.2015
Skills
- Sales experience
- Excellent Communication
- Team Leadership
- Small Business Marketing
- Attention To Detail
- Residential Service
- Strong Work Ethic
- Excellent Team Player
- Strong Mechanical Inclination
- Creative Problem Solver
- Estimate Preparation
- Customer Service
Timeline
Service Plumber, Business Owner
Pipe Monster Plumbing
05.2021 - Current
Federal Technician, Wheeled Vehicle Mechanic
MI Army National Guard
08.2015 - 05.2021
Plumbing Apprentice
Byron Plumbing
08.2014 - 08.2015
91B Vehicle Mechanic, Squad Leader, Inspector
MI Army National Guard
09.2011 - 09.2023
Associate of Arts - General Studies
Grand Rapids Community College
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