Philip Ambrosino
Jacksonville ,FL
Summary
Dynamic team leader with a proven track record at Chick-fil-A, excelling in employee training and performance management. Developed impactful training materials and enhanced customer satisfaction through strategic initiatives. Adept at fostering collaboration and resolving complaints, driving team success and operational excellence.
Overview
4
4
years of professional experience
Work History
Team Leader
Chick-fil-A
Jacksonville Beach, FL
12.2021 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Conducted regular performance reviews to assess individual team member progress.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Created training materials and conducted group trainings on new processes or procedures.
- Designed and developed training materials for new employees in the organization.
- Trained dozens of new team members, many of whom are now at the management level.
Volunteer
Mayo Clinic
Jacksonville, FL
07.2024 - 08.2024
- Collaborated with respiratory staff and physicians to gain insights into healthcare procedures and patient care.
- Maintained cleanliness and organization of procedure rooms while ensuring proper stocking.
- Facilitated patient transport, fostering relationships during post-discharge transitions.
Education
High School Diploma -
Bishop Kenny
Jacksonville, FL06-2025
Skills
- Customer service
- Employee training
- Training development
- Team building
- Performance management
- Problem-solving
- Complaint resolution
- Team supervision and management
- Cash handling
- Teamwork and collaboration
- Verbal and written communication
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Volunteer
Mayo Clinic
07.2024 - 08.2024
Team Leader
Chick-fil-A
12.2021 - Current
High School Diploma -
Bishop Kenny
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Jeanette GwynnJeanette Gwynn
Director of Human Resources at Sy-Klone InternationalDirector of Human Resources at Sy-Klone International