Summary

Overview

Work History

Education

Skills

References

Timeline

Katherine Arroyo

Bastrop,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

years of professional experience

Work History

Weekend Supervisor

Compass Eurest

Austin, TX

04.2025 - Current

Supervised weekend operations and ensured smooth workflow in food service areas.
Trained staff on safety protocols and food handling procedures to maintain compliance.
Managed inventory levels and coordinated supply orders for efficient service delivery.
Conducted quality checks on food preparation and presentation standards consistently.
Resolved customer inquiries and concerns, ensuring a positive dining experience.
Collaborated with management to implement new processes for service improvement.
Monitored cleanliness and organization of workstations to meet health regulations.
Trained new employees on company policies and procedures.
Analyzed data to identify areas for improvement in operational efficiency.
Resolved customer complaints in a timely manner and communicated resolution to customers.
Displayed strong leadership abilities by motivating team members during times of high stress or low morale.
Assigned team members to tasks according to job knowledge and personal skills.
Provided feedback on employee performance reviews as needed.
Monitored employee performance, providing guidance and direction when necessary.

Diffusion Operator

NXP Semiconductors, Austin TX

Austin, Texas

04.2022 - 04.2025

Maintained cleanliness of work area and equipment in accordance with safety regulations.
Ensured that all materials used were up to standard and free from defects.
Checked product quality against specified standards at each stage of production process.
Reported any discrepancies or abnormalities in the production process immediately to supervisor.
Met deadlines for completion of assigned tasks efficiently and effectively.
Provided training assistance to new operators on proper machine operation techniques.
Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Used daily system logs to document production information, discussing issues with management.
Helped achieve team goals by rotating production lines and daily duties to meet demand.

Kitchen Manager

Wagon Wheel Gas N Go

Rosanky, TX

10.2020 - 03.2022

Developed and implemented kitchen policies, procedures and quality standards.
Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
Trained new kitchen staff on proper food handling techniques and safety regulations.
Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
Maintained accurate records of food costs, labor costs, waste management and other related expenses.
Monitored sanitation practices to ensure that all employees adhere to health department regulations.
Created weekly schedules for kitchen staff members based on anticipated business volume.
Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
Inspected equipment regularly to identify necessary repairs or replacements.
Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
Reviewed vendor invoices for accuracy before authorizing payment transactions.
Performed weekly inventories of food items stored in refrigerators or freezers.
Received, organized and rotated paper goods and food ingredients.

Overnight Gift Associate

Bucee's

Bastrop, TX

01.2019 - 04.2020

Greeted customers and assisted with gift selection.
Provided product knowledge to customers on various items.
Processed payments using a point-of-sale system.
Restocked shelves and displays throughout the store.
Maintained cleanliness of the sales floor, including vacuuming, dusting, and polishing surfaces.
Organized merchandise by size, color, and style to ensure an orderly display of products.
Performed inventory counts as needed to maintain accurate records.
Verified that all returned items met company policy requirements before processing returns.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Operated cash register with proficiency during high-volume shopping times.
Accepted and processed credit and cash payments, making correct change from cash register drawer.