Philip Black
Jacksonville,FL
Summary
Proven leader at Load King Manufacturing, experienced in guiding and motivating cross-functional teams through holistic business strategies that support organizational goals, elevate performance and forge partnerships. My expertise in budgeting and financial oversight, coupled with a talent for team building, has significantly enhanced organizational performance and client satisfaction, ensuring long-term loyalty and repeat business opportunities.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Executive Director
Load King Manufacturing
Jacksonville, FL
01.2014 - Current
- Worked closely with organizational leadership to guide operational strategy.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with leadership, providing regular updates on organizational progress and soliciting their expertise when needed.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing corrective actions when/where appropriate.
Director of Client Services
Load King Manufacturing
Jacksonville, FL
12.2008 - 12.2013
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up to ensure satisfaction.
- Supervised daily operations and department functions to maximize revenue, customer satisfaction, and employee productivity.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Increased client retention rates by providing exceptional support, feedback, and ongoing relationship management.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Collaborated with finance department on invoicing accuracy for applicable products, services, and logistics.
- Led account management teams responsible for maintaining strong relationships with high-value clients, ensuring long-term loyalty and repeat business opportunities.
- Streamlined internal processes for better workflow management and improved cross-functional collaboration within the organization.
- Boosted company revenue through the development of strong relationships with key clients and partners.
- Established team priorities, maintained schedules and monitored performance.
Client Service / Sales /Senior Project Manager
Load King Manufacturing
Jacksonville, FL
08.1989 - 12.2008
- Maintained schedules to meet key milestones at every project phase.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
Education
Bachelor of Arts - Finance
University of North Florida
Jacksonville, FLSkills
- Program Management
- Strategic Planning
- Project Management
- Budgeting and financial management
- Client Services
- Analytical and Critical Thinker
- Relationship and Team Building
- Adaptable and Flexible
- Cross-Functional Collaboration
- Profit and Loss Management
Accomplishments
- Facilitated increase of $28M in annual revenue as Account Executive of company's largest customer.
- Implemented process improvements that created a 33% reduction in resource requirements and a 20% increase in productivity resulting in improved customer satisfaction and increased profits.
Certification
ASCM - Supply Chain Management Certification
Timeline
Executive Director
Load King Manufacturing
01.2014 - Current
Director of Client Services
Load King Manufacturing
12.2008 - 12.2013
Client Service / Sales /Senior Project Manager
Load King Manufacturing
08.1989 - 12.2008
Bachelor of Arts - Finance
University of North Florida