Summary

Software

Work History

Certification

Education

Overview

Philip Bowers

Service Director

Fort Walton Beach,Florida

Summary

Dedicated Service Director motivated to maintaining customer satisfaction and contributing to company success with a Proven track record in CSI/NPS success as well as over all service efficiency.

Software

Excel

CDK & CDK Services

Reynolds and Reynolds

Safetouch and Xtime

Podium

Work History

Service Director

BMW Fort Walton Beach

Fort Walton Beach, FL

10.2021 - Current

Increased CP 60%
Recruiting techs and advisors for all four dealerships in ZT group.
Worked with GSM, and GM to reach delivery deadlines, and FNI to help increase extended warranty purchases.
Yearly Warranty Rate increases within $5 dollars of Door Rate.
Handle all customer complaints and goggle reviews/responses.
Kept dealership in compliance to maintain AVP money
Worked with multiple marketing companies to issue targeted mailers, for warranty campaigns and monthly specials to hit certain metrics, more tires, more brakes, more flushes, etc.
Negotiated all contracts for Service
Lowered multiple expense accounts, Service Policy, Shop Policy, etc through creating proper procedures.

Service Director

Nalley Honda

Brunswick, GA

09.2018 - 10.2021

Took the company from last position in CSI for the market to first.
Managed multiple expense accounts
Handled all advertising
Trained all employees from Advisors to Technicians
Managing gross and hitting goals(I double their customer pay)
Handling Internals and Warranty tickets
Developed department processes and procedures to boost customer satisfaction

Service Manager

Lithia GMC

Fairbanks, AK

06.2015 - 08.2018

Opening and Closing store
Greeting customers
Recruiting technicians from across the US and bringing them to Alaska
Sales
Project management
Advising customers to make the best decision
Up selling
Maintained a passing CSI

Area Manager

Kwik Industries

Dallas, TX

01.2006 - 12.2015

Hired as State Inspector, promoted to Technician within the year and manager in 2.
Consistently ranked among top 5% of Mighty Product salesmen in Texas
Hired and trained managers, technicians and advisors for all 4 stores.
Managed stores inventory, payroll, and store managers as well as any customer issues that my managers could not solve.

Certification

Certified Service Manager For Honda

Education

Associate of Science - Computer Science And Business

Pikes Peak College, Colorado Springs, CO

03.2016 - 11.2019

Overview

18

18

years of professional experience

4

4

years of post-secondary education

4

4

Certificates