philip briglio
Raleigh,NC
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Help Desk Technician
Kodak Alaris Service, Kodak
11.2022 - Current
- IT support for, Alaris employee operations, consisting of admin privilege support and account viability, as well as trafficking issues to the correct departments.
Territory Sales Manager
NJOY
10.2021 - 01.2022
- In charge of onboarding new accounts onto the NJOY Sales platform, increasing territory size thru independent and chain accounts.
Territory Sales Representative
Rockstar Energy
09.2013 - 10.2020
- Working in tandem with local Pepsi Distribution facilities, to maximize sales potentials in local Convenience and Grocery accounts
- Coordinating with Pepsi Sales Managers and Supervisors in pushing Regional and
- National Chain promotions, on a weekly basis
- Setting up and leading sales meetings with Pepsi crews, during new product innovation rollouts and miscellaneous Chain promotions
- Have presented to innovation rollouts and sales incentive rally's, at Pepsi's national Call center out of
- Winston Salem in the past, presenting to over 350 sales agents and managers.
Education
Computer Science and Sales administration
Warwick High School
06.2001
Skills
- Proficiency in SharePoint shared drive and group email mapping, lotus notes, Beyond Trust, bitlocker access and removal, as well as other IT services
- Microsoft Word, Outlook, and Powerpoint Some skills with Excel and Adobe, Great
- Communication skills
- I am diligent in disseminating corporate supplier programs and communicating to my distributor
- Proficient Presentation Skills - I strive to push myself and my sales teams during our presentations, including
- Sales tactics for the teams while out in the market, as well as driving home the sales goals for each rep and supervisor
- Skills
- Customer service, Computer literacy, Communication skills, Documentation review, Microsoft word, Microsoft excel, IT
- Experience
Timeline
Help Desk Technician
Kodak Alaris Service, Kodak
11.2022 - Current
Territory Sales Manager
NJOY
10.2021 - 01.2022
Territory Sales Representative
Rockstar Energy
09.2013 - 10.2020
Computer Science and Sales administration
Warwick High School
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