Philip Carlson
Salamanca,NY
Summary
Proven leader with extensive experience at Walmart, adept in customer focus and performance improvement. Excelled in coaching and mentoring, enhancing team productivity and customer satisfaction. Demonstrated expertise in inventory management and operational efficiency, achieving significant process enhancements. Skilled in fostering professional growth and maintaining high standards of service.
Overview
11
11
years of professional experience
Work History
Team Lead
Walmart
Jamestown, NY
11.2020 - 06.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Support Manager
Walmart
Jamestown, NY
08.2019 - 04.2020
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Security Officer
Seneca Gaming Corporation
Salamanca, NY
06.2011 - 04.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Department Manager
Walmart
Jamestown, NY
06.2016 - 08.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Sales Associate
Walmart
04.2015 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Snowboard Tech
The Board Room
Ellicottville, NY
11.2012 - 03.2014
Education
Highschool Diploma -
Ellicottville Central School
Ellicottville, NYJamestown Community College
Olean, NYSkills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
Timeline
Team Lead
Walmart
11.2020 - 06.2022
Support Manager
Walmart
08.2019 - 04.2020
Department Manager
Walmart
06.2016 - 08.2019
Sales Associate
Walmart
04.2015 - 06.2016
Snowboard Tech
The Board Room
11.2012 - 03.2014
Security Officer
Seneca Gaming Corporation
06.2011 - 04.2012
Highschool Diploma -
Ellicottville Central School
Jamestown Community College