Philip Danso
Laurel,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient and Guest Service Representative
Doctor's Community Hospital
Lanham, MD
07.2018 - 01.2019
- First point of contact for surgical patients - ensure patients and their loved ones are greeted in a courteous and respectful manner, informed of the appropriate means by which they must complete their registration forms and directed to the appropriate waiting area
- Maintain a clean and organized front desk and lobby area to ensure guests have a pleasurable experience while awaiting on their loved ones for surgery
- Maintain accurate records of all incoming patients and communicate this information with registration staff and nurses to ensure that all patients are seen promptly when they arrive
- Liaise with the nurses in the recovery area to ensure that all family members in the lobby area have an opportunity to speak see their loved ones once surgery is completed
- Proved First Class Customer Service to any guest or patient that arrives in the surgical services waiting area requiring assistance in any part of the hospital.
Night Auditor
Live Lofts
Hanover, MD
01.2018 - 07.2018
- Audit and balance reports from the day shifts
- Balance cash drawers and record receipts
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Closing, balancing and making necessary corrections to guest accounts
- Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed
- Respond to guest inquiries, concerns and complaints as needed
- Ability to function in a business setting with little to no supervision for the majority of a shift.
Front Desk Professional
Southern Management
Silver Spring, MD
11.2016 - 01.2018
- Receive, organize and deliver resident packages
- Prepare and deliver notices to residents
- Maintain the front desk and address resident concerns when presented
- Perform other business and administrative tasks as they come up.
Education
Undergraduate Certificate - Computer Networking
University of Maryland - Global Campus
Adelphi, MD05-2023
Bachelor of Science - Biology
University of Maryland - College Park
College Park, MD05.2018
High School Diploma -
Reservoir High School
Fulton, MD05.2012
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland - Global Campus
Adelphi, MDSkills
- Customer Service
- Hardware Updates
- Problem-Solving Skills
- Data Entry
- Documentation and Reporting
- End-User Support
- Software Updates
Certification
- Cisco Certified Network Associate (CCNA)
- AWS Certified Solutions Architect - Associate
- ISC2 Certified in Cybersecurity (CC)
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
Timeline
Patient and Guest Service Representative
Doctor's Community Hospital
07.2018 - 01.2019
Night Auditor
Live Lofts
01.2018 - 07.2018
Front Desk Professional
Southern Management
11.2016 - 01.2018
Undergraduate Certificate - Computer Networking
University of Maryland - Global Campus
Bachelor of Science - Biology
University of Maryland - College Park
High School Diploma -
Reservoir High School
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland - Global Campus
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